Description of problem: Customers not able post updates and attachments to ticket if issue created via email.  Product is a required field and customers not allowed to update product field.  


Version-Release number of selected component (if applicable):


How reproducible:


Steps to Reproduce:
1. Login to http://cspserver2.app.dev.redhat.com/issue-tracker as customer (e.g. Glen Johnson)
2. Go to Users- change email address to your test email address
3. Go to email - send email to tao.redhat.com
4. Go back to Issue Tracker (logged in as Glen Johnson)
5. Search for ticket created in step 3
6. Add comment or attachment to ticket
7. Message- type field is required
8. Update type field......
9. Add comment or attachment.......hit Commit Data
9. Message - Please update product field

You can test with Issue 202456 and 202461.  Login as Glen Johnson in http://cspserver2.app.dev.redhat.com/issue-tracker



  
Actual results: User not able to update product field.  And they are not able to add comments/ attachments to ticket.


Expected results: User should be able to post comments/ attachments to ticket.  But not sure if they should be able to update product field.  


Additional info: Not sure if user should be able to update product field after ticket has been created.  Need to talk to Lisa on best solution.