Red Hat Bugzilla – Bug 60370
reserveUser error, just started happening for no apparent reason
Last modified: 2015-01-07 18:55:04 EST
Description of problem:
Until the last day or so registration of machines was working fine. Tonight at
6PM Pacific we are registering a batch of many hundred machines. This error we
see MUST be resolved before then, that's roughly 4 hours away.
Version-Release number of selected component (if applicable):
Steps to Reproduce:
1. execute registration command
Actual Results: A protocol error occured: Forbidden , attempt #1
A protocol error occured: Forbidden , attempt #2
A protocol error occured: Forbidden , attempt #3
A protocol error occured: Forbidden , attempt #4
A protocol error occured: Forbidden , attempt #5
Traceback (innermost last):
File "/usr/sbin/rhnreg_ks", line 230, in ?
File "/usr/sbin/rhnreg_ks", line 194, in main
ret = rhnreg.reserveUser(username, password)
File "/usr/share/rhn/register/rhnreg.py", line 440, in reserveUser
ret = doCall(s.registration.reserve_user, username, password)
File "/usr/share/rhn/register/rhnreg.py", line 168, in doCall
rhnreg.CommunicationError: Error communicating with server. The message was:
RHN registration command returned non-zero result: 1.
Expected Results: The command line should have been returned without error and
the machine registered.
The registration command is:
/usr/sbin/rhnreg_ks --profilename="$MACHINEID" \
--password="cisco_ecs_$USERNAME" --orgid="377569" \
--orgpassword="<password>" --email="firstname.lastname@example.org" \
The client version is: rhn_register-2.7.2-7.x.8
Can you please attach the contents of /var/log/httpd/error.log and access.log,
on the proxy box?
InfoSec was active; the communications between it and the outside world have
halted. Which explains it, and why nothing appeared to change; please give me
a list of addresses or CIDR notation for what the proxy server needs to talk to.
Address information fixed it, thanks guys!