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Bug 607105 - Not able to unsubscribe using serial number displayed in consumed list
Summary: Not able to unsubscribe using serial number displayed in consumed list
Keywords:
Status: CLOSED ERRATA
Alias: None
Product: Red Hat Enterprise Linux 6
Classification: Red Hat
Component: subscription-manager
Version: 6.1
Hardware: All
OS: Linux
low
medium
Target Milestone: rc
: ---
Assignee: Bryan Kearney
QA Contact: spandey
URL:
Whiteboard:
Depends On:
Blocks: 568421
TreeView+ depends on / blocked
 
Reported: 2010-06-23 09:07 UTC by spandey
Modified: 2015-04-23 23:56 UTC (History)
4 users (show)

Fixed In Version:
Doc Type: Bug Fix
Doc Text:
Clone Of:
Environment:
Last Closed: 2011-05-19 13:37:26 UTC
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)


Links
System ID Private Priority Status Summary Last Updated
Red Hat Product Errata RHEA-2011:0611 0 normal SHIPPED_LIVE new package: subscription-manager 2011-05-18 17:56:21 UTC

Description spandey 2010-06-23 09:07:58 UTC 
Description of problem:


Version-Release number of selected component (if applicable):


How reproducible:
100%

Prerequisite : 
Candlepin : IT-candlepin
Client : RHEL 6 with SM version 63 

steps to repro :
1 Login to client console and subscribe following product 

Red Hat Enterprise Linux Advanced Platform, Standard (Unlimited Sockets)
Red Hat Directory Server

2 execute –list consumed to find out serial number 
3 execute following command to unsubscribe using serial number 

 subscription-manager-cli unsubscribe –serial=<serial number>


Expected Result 
At step 2 consumed list should display serial number of every subscribed product 
At step 3 entitlement should unsubscribe using serial number


Actual Result : 

serial number not getting displayed for product “Red Hat Directory Server 
”

Not able to unsubscribe “Red Hat Enterprise Linux Advanced Platform, Standard (Unlimited Sockets)
”
entitlement using displayed serial number 

[root@sachrhel6 ~]# subscription-manager-cli list --consumed

+-------------------------------------------+

    Consumed Product Subscriptions

+-------------------------------------------+





Name:                   Red Hat Enterprise Linux Advanced Platform, Standard (Unlimited Sockets)

ContractNumber:         1124                     

SerialNumber:           1888790                  

Active:                 True                     

Begins:                 Wed May 26 00:00:00 2010 

Expires:                Wed May 25 00:00:00 2011 





Name:                   Red Hat Directory Server 

ContractNumber:         1123                     

SerialNumber:           None                     

Active:                 True                     

Begins:                 Thu May 27 00:00:00 2010 

Expires:                Thu May 26 00:00:00 2011 



 subscription-manager-cli unsubscribe --serial=1888790

/consumers/1e59754d-b061-44ec-a38b-e3ae66dfdd75/certificates/1888790

Entitlement Certificate with serial number 1,888,790 could not be found.


Note : successfully getting unsubscribe using contract number
Comment 2 RHEL Program Management 2010-06-23 09:22:53 UTC 
This request was evaluated by Red Hat Product Management for inclusion in a Red
Hat Enterprise Linux major release.  Product Management has requested further
review of this request by Red Hat Engineering, for potential inclusion in a Red
Hat Enterprise Linux Major release.  This request is not yet committed for
inclusion.
Comment 3 Ajay Kumar Nadathur Sreenivasan 2010-06-23 20:15:20 UTC 
I have tested the above steps with standalone candlepin and also with the server running in the fte environment with the latest build. 
Here are the steps I followed,

1. unregister existing consumer and register new consumer with jsomara:redhat
2. list products using subscription-manager-cli list --available
3. Bind to one of the products 
4. unsubscribe using serial=value. It works. Only if you try to unsubscribe a product already unsubscribed, I get 
     "Entitlement Certificate with serial number 1,206 could not be found."

5. Also the serials were always printed executing list --consumed. 

In all these cases, I could not reproduce it. However if you are able to reproduce it, please provide the following info:

1. The precise server against which the test was carried out
2. The machine used as client
3. login information so that I can observe the behaviour

thanks!
Comment 4 spandey 2010-07-14 13:17:34 UTC 
Tested with Sm version 67 
Candlepin : IT Env (candlepin1)

Working Fine 

successfully unsubscribed using serial number 

so i moving defect state from ON_QA to verified
Comment 6 errata-xmlrpc 2011-05-19 13:37:26 UTC 
An advisory has been issued which should help the problem
described in this bug report. This report is therefore being
closed with a resolution of ERRATA. For more information
on therefore solution and/or where to find the updated files,
please follow the link below. You may reopen this bug report
if the solution does not work for you.

http://rhn.redhat.com/errata/RHEA-2011-0611.html
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