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Description of problem:
Version-Release number of selected component (if applicable):
How reproducible:
100%
Prerequisite :
Candlepin : IT-candlepin
Client : RHEL 6 with SM version 63
steps to repro :
1 Login to client console and subscribe following product
Red Hat Enterprise Linux Advanced Platform, Standard (Unlimited Sockets)
Red Hat Directory Server
2 execute –list consumed to find out serial number
3 execute following command to unsubscribe using serial number
subscription-manager-cli unsubscribe –serial=<serial number>
Expected Result
At step 2 consumed list should display serial number of every subscribed product
At step 3 entitlement should unsubscribe using serial number
Actual Result :
serial number not getting displayed for product “Red Hat Directory Server
”
Not able to unsubscribe “Red Hat Enterprise Linux Advanced Platform, Standard (Unlimited Sockets)
”
entitlement using displayed serial number
[root@sachrhel6 ~]# subscription-manager-cli list --consumed
+-------------------------------------------+
Consumed Product Subscriptions
+-------------------------------------------+
Name: Red Hat Enterprise Linux Advanced Platform, Standard (Unlimited Sockets)
ContractNumber: 1124
SerialNumber: 1888790
Active: True
Begins: Wed May 26 00:00:00 2010
Expires: Wed May 25 00:00:00 2011
Name: Red Hat Directory Server
ContractNumber: 1123
SerialNumber: None
Active: True
Begins: Thu May 27 00:00:00 2010
Expires: Thu May 26 00:00:00 2011
subscription-manager-cli unsubscribe --serial=1888790
/consumers/1e59754d-b061-44ec-a38b-e3ae66dfdd75/certificates/1888790
Entitlement Certificate with serial number 1,888,790 could not be found.
Note : successfully getting unsubscribe using contract number
Comment 2RHEL Program Management
2010-06-23 09:22:53 UTC
This request was evaluated by Red Hat Product Management for inclusion in a Red
Hat Enterprise Linux major release. Product Management has requested further
review of this request by Red Hat Engineering, for potential inclusion in a Red
Hat Enterprise Linux Major release. This request is not yet committed for
inclusion.
Comment 3Ajay Kumar Nadathur Sreenivasan
2010-06-23 20:15:20 UTC
I have tested the above steps with standalone candlepin and also with the server running in the fte environment with the latest build.
Here are the steps I followed,
1. unregister existing consumer and register new consumer with jsomara:redhat
2. list products using subscription-manager-cli list --available
3. Bind to one of the products
4. unsubscribe using serial=value. It works. Only if you try to unsubscribe a product already unsubscribed, I get
"Entitlement Certificate with serial number 1,206 could not be found."
5. Also the serials were always printed executing list --consumed.
In all these cases, I could not reproduce it. However if you are able to reproduce it, please provide the following info:
1. The precise server against which the test was carried out
2. The machine used as client
3. login information so that I can observe the behaviour
thanks!
Tested with Sm version 67
Candlepin : IT Env (candlepin1)
Working Fine
successfully unsubscribed using serial number
so i moving defect state from ON_QA to verified
An advisory has been issued which should help the problem
described in this bug report. This report is therefore being
closed with a resolution of ERRATA. For more information
on therefore solution and/or where to find the updated files,
please follow the link below. You may reopen this bug report
if the solution does not work for you.
http://rhn.redhat.com/errata/RHEA-2011-0611.html
Description of problem: Version-Release number of selected component (if applicable): How reproducible: 100% Prerequisite : Candlepin : IT-candlepin Client : RHEL 6 with SM version 63 steps to repro : 1 Login to client console and subscribe following product Red Hat Enterprise Linux Advanced Platform, Standard (Unlimited Sockets) Red Hat Directory Server 2 execute –list consumed to find out serial number 3 execute following command to unsubscribe using serial number subscription-manager-cli unsubscribe –serial=<serial number> Expected Result At step 2 consumed list should display serial number of every subscribed product At step 3 entitlement should unsubscribe using serial number Actual Result : serial number not getting displayed for product “Red Hat Directory Server ” Not able to unsubscribe “Red Hat Enterprise Linux Advanced Platform, Standard (Unlimited Sockets) ” entitlement using displayed serial number [root@sachrhel6 ~]# subscription-manager-cli list --consumed +-------------------------------------------+ Consumed Product Subscriptions +-------------------------------------------+ Name: Red Hat Enterprise Linux Advanced Platform, Standard (Unlimited Sockets) ContractNumber: 1124 SerialNumber: 1888790 Active: True Begins: Wed May 26 00:00:00 2010 Expires: Wed May 25 00:00:00 2011 Name: Red Hat Directory Server ContractNumber: 1123 SerialNumber: None Active: True Begins: Thu May 27 00:00:00 2010 Expires: Thu May 26 00:00:00 2011 subscription-manager-cli unsubscribe --serial=1888790 /consumers/1e59754d-b061-44ec-a38b-e3ae66dfdd75/certificates/1888790 Entitlement Certificate with serial number 1,888,790 could not be found. Note : successfully getting unsubscribe using contract number