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Bug 607784 - Unable to register: Error while applying choice during install and after install
Unable to register: Error while applying choice during install and after install
Status: CLOSED DEFERRED
Product: Red Hat Enterprise Linux 5
Classification: Red Hat
Component: rhn-client-tools (Show other bugs)
5.5
i386 Linux
low Severity high
: rc
: ---
Assigned To: Milan Zázrivec
Red Hat Satellite QA List
:
Depends On:
Blocks:
  Show dependency treegraph
 
Reported: 2010-06-24 15:26 EDT by Brian Rodriguez
Modified: 2011-09-28 12:14 EDT (History)
1 user (show)

See Also:
Fixed In Version:
Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of:
Environment:
Last Closed: 2011-09-28 12:14:20 EDT
Type: ---
Regression: ---
Mount Type: ---
Documentation: ---
CRM:
Verified Versions:
Category: ---
oVirt Team: ---
RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: ---


Attachments (Terms of Use)
file from /var/log/up2date as requested in dialog. (5.39 KB, application/octet-stream)
2010-06-24 15:26 EDT, Brian Rodriguez
no flags Details

  None (edit)
Description Brian Rodriguez 2010-06-24 15:26:32 EDT
Created attachment 426685 [details]
file from /var/log/up2date as requested in dialog.

Description of problem: When doing a fresh installation of RHEL Server 5.5, when attempting to register system on RHN get error of:

There was an error while applying your choice
This error shouldn't have happened. If you'd like to help us improve this program, please file a bug at bugzilla.redhat.com. 

Unable to do this during install nor during after the installation is complete, same error comes. 

Version-Release number of selected component (if applicable):5.5


How reproducible: 100%


Steps to Reproduce:
1.Start Installation
2.Get to point where you choose "I'd like to receive updates from the Red Hat Network"
3.Click Forward
4. Receive Error.

1. As root run rhn_register
2.Get to point where you choose "I'd like to receive updates from the Red Hat Network"
3.Click Forward
4. Receive Error.
  
Actual results:
Dialog comes up:

There was an error while applying your choice
This error shouldn't have happened. If you'd like to help us improve this program, please file a bug at bugzilla.redhat.com.

Only option is to click OK and cannot procede. 


Expected results: Connection and registration on RHN.


Additional info: Have successfully registered other systems on RHN, this is the only one that has given this issue so far. Nothing special about it, just another box with older hardware.
Comment 1 Milan Zázrivec 2010-06-24 15:59:59 EDT
This looks a bit odd, I cannot think of any reason why would the registration
fail at that point and with that error other than temporary RHN (server side)
indisposition.

Does

    $ telnet xmlrpc.rhn.redhat.com 443

connect to the server from the machine in question without any problems?
Comment 2 Brian Rodriguez 2010-06-24 16:56:00 EDT
This is what I get when I try that command:

[root@saturn X11R6]# telnet xmlrpc.rhn.redhat.com 443
Trying 209.132.183.44...
Connected to xmlrpc.rhn.redhat.com (209.132.183.44).
Escape character is '^]'.
^
Connection closed by foreign host.
[root@saturn X11R6]#

I then try to run the rhn_register, even over ssh and I get this

[root@saturn ~]# rhn_register                                                   There was an SSL error: (104, 'Connection reset by peer')
A common cause of this error is the system time being incorrect. Verify that the time on this system is correct.
[root@saturn ~]#

The system does have the right time and is connected to our internal ntp server and the rhel ntp server.
Comment 3 Clifford Perry 2011-09-28 12:14:20 EDT
Please open a support ticket for investigation and troubleshooting of this issue. We can reopen this bugzilla if a valid bug is determined that needs resolution. 

Cliff

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