Bug 608412 - hp: prnt/backend/hp.c 847: ERROR: null print job total=0
Summary: hp: prnt/backend/hp.c 847: ERROR: null print job total=0
Alias: None
Product: Fedora
Classification: Fedora
Component: hplip
Version: 12
Hardware: All
OS: Linux
Target Milestone: ---
Assignee: Tim Waugh
QA Contact: Fedora Extras Quality Assurance
Depends On:
TreeView+ depends on / blocked
Reported: 2010-06-27 12:32 UTC by Damian Wrobel
Modified: 2010-09-02 08:34 UTC (History)
2 users (show)

Clone Of:
Last Closed: 2010-09-02 08:34:57 UTC

Attachments (Terms of Use)
tail -n 100 /var/log/cups/error_log (15.58 KB, text/plain)
2010-06-28 18:34 UTC, Damian Wrobel
no flags Details

Description Damian Wrobel 2010-06-27 12:32:43 UTC
Description of problem:
Printing doesn't work from any program (lp, acrobat, etc) (printer DESKJET-930C). There is only the following error in the /var/log/messages file:
hp[17324]: prnt/backend/hp.c 847: ERROR: null print job total=0

Version-Release number of selected component (if applicable):
It's happens on fully updated fc12 even if I updated hp\* and cups\* packages
from the testing-updates.

#rpm -qa | grep -e ^hp -e ^cups

How reproducible:
100%, at least for me.

Steps to Reproduce:
1. Try to print something using either lp or any other program e.g. acrobat
Actual results:
DESKJET-930C is ready and printing
Rank    Owner   Job     File(s)                         Total Size
1st     dw      741     A9ROfoZs5T                      322560 bytes

hp[17324]: prnt/backend/hp.c 847: ERROR: null print job total=0

Expected results:
Document should be printed.

Additional info:
I don't know precisely when it stopped work (after which update).

Comment 1 Jiri Popelka 2010-06-28 13:50:26 UTC
Can you attach output from Printing troubleshooter ?

Comment 2 Damian Wrobel 2010-06-28 18:34:31 UTC
Created attachment 427479 [details]
tail -n 100 /var/log/cups/error_log

Comment 3 Damian Wrobel 2010-06-28 18:42:57 UTC
(In reply to comment #1)
> Can you attach output from Printing troubleshooter ?
Unfortunately, the program getting stuck and is not able to collect the troubleshoot.txt file.

Comment 4 Tim Waugh 2010-06-30 11:33:53 UTC
Hmm, the weird "con->data_remaining=-2364888507" thing looks like a cups bug.  But the original problem here is the hp "null print job" problem.

Are you able to follow the "Getting debug information by other means" part of that wiki page to get a complete error_log file?  Hopefully that cups bug won't trigger this way.

Comment 5 Damian Wrobel 2010-07-02 18:42:57 UTC
(In reply to comment #4)
The log (attachment #427479 [details]) was taken once I set LogLevel=debug2 and restarted the cups service.

Comment 6 Tim Waugh 2010-09-01 11:10:05 UTC
Could you try again please?  The file has been wrapped around due to being too large.

Comment 7 Damian Wrobel 2010-09-01 18:39:47 UTC
(In reply to comment #6)
In the meantime I've upgraded this machine to F-13 and I didn't notice similar problem so far.

Comment 8 Tim Waugh 2010-09-02 08:34:57 UTC
OK, closing.  Sorry it took so long to get to this.

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