abrt 1.1.1 detected a crash. architecture: i686 Attached file: backtrace cmdline: /usr/lib/openoffice.org3/program/soffice.bin -quickstart -nologo -nodefault comment: OpenOffice.org Quickstarter GNOME applet occasionally crashes when using it. component: openoffice.org crash_function: Window::IsSystemWindow executable: /usr/lib/openoffice.org3/program/soffice.bin global_uuid: c58c6c2901f92ba5629fdb7ff319150837438133 kernel: 2.6.33.5-124.fc13.i686 package: openoffice.org-brand-1:3.2.0-12.24.fc13 rating: 4 reason: Process /usr/lib/openoffice.org3/program/soffice.bin was killed by signal 11 (SIGSEGV) release: Fedora release 13 (Goddard) How to reproduce ----- 1. Do something with the OpenOffice Quickstarter applet. Note: only occurs intermittently
Created attachment 428464 [details] File: backtrace
*** Bug 604886 has been marked as a duplicate of this bug. ***
Any idea what it is that triggers this. e.g. do you know if there was any open OpenOffice.org windows when the crash happened, or was there no OpenOffice.org windows at the time. Is your desktop environment KDE or GNOME ?
Not a great deal to add at this point... I am using GNOME on Fedora 13 on a somewhat older machine (2002 vintage). The crash has occurred a few times now, and as far as I can recall, on each occasion only the Quickstarter was active. No other OOo windows were open.
At least we know its not a KDE-specific issue which helps. Seems to happen on just a "open_url_cb" which would be straight menu entry for an empty writer/calc etc option.
To use an Australian-ism... Yeeeah, that sounds about roight. :) I'm pretty sure it also occurred using the 'Open Document...' menu option.
Hmmm, It just happened to me again, only this time it occurred while attempting to open a text document from a desktop file folder.
*** Bug 610975 has been marked as a duplicate of this bug. ***
I feel like ramming some thread lockers in there, but maybe a better approach would be to see where that system window comes from in the working scenario and see if there's some potential race condition going on here.
This has occurred again, only this time the Quickstarter wasn't even running at the time. I tried to launch OpenOffice.org Writer directly and got the same thing. Trying a second time worked fine though.
*** Bug 616856 has been marked as a duplicate of this bug. ***
This now occurs *every time* I invoke OpenOffice.org (by whatever means) following a reboot. Subsequent invocations are fine, though.
*** Bug 634823 has been marked as a duplicate of this bug. ***
Package: openoffice.org-brand-1:3.3.0-7.4.fc14 Architecture: x86_64 OS Release: Fedora release 14 (Laughlin) Comment ----- Downloaded file and tried to open, having quickstarter working, after crash file was opened without problems, I assume problem is exactly in quickstarter
*** Bug 635281 has been marked as a duplicate of this bug. ***
Package: openoffice.org-brand-1:3.3.0-7.4.fc14 Architecture: x86_64 OS Release: Fedora release 14 (Laughlin) How to reproduce ----- Launching oocalc on a file from the command line.
Package: openoffice.org-brand-1:3.2.0-12.31.fc13 Architecture: x86_64 OS Release: Fedora release 13 (Goddard) Comment ----- Just launch OpenOffice.org using the qickstart in the system bar.
*** Bug 637425 has been marked as a duplicate of this bug. ***
Package: openoffice.org-brand-1:3.2.0-12.31.fc13 Architecture: x86_64 OS Release: Fedora release 13 (Goddard) How to reproduce ----- 1. clicked on desktop ods file 2. OOo calc crashed before drawing a window 3. Comment ----- The original source of the data in this file was from a .xlsx file, which I had previously imported into Calc and saved out as .ods
Package: openoffice.org-brand-1:3.2.0-12.31.fc13 Architecture: x86_64 OS Release: Fedora release 13 (Goddard) How to reproduce ----- 1. Click on document 2. OOo crash immediatly (before splash screen) 3.
self-note: I can always shove a if NULL check in there and avoid this exact crash, but something else will definitely break. The question is why is this NULL, there are two routes to generating the window wrapper. The second one kicks in if the first one fails. I think we're seeing the results of the *first* route failing and getting the useless fallback. So my guess is that osl_loadModuleRelative or osl_getFunctionSymbol("CreateWindow") in toolkit/source/awt/vclxtoolkit.cxx is failing. Or at least that's where I'd point the debugger if there was any way in which *I* could reproduce this.
*** Bug 641446 has been marked as a duplicate of this bug. ***
*** Bug 641514 has been marked as a duplicate of this bug. ***
*** Bug 642141 has been marked as a duplicate of this bug. ***
Package: openoffice.org-brand-1:3.2.0-12.31.fc13 Architecture: x86_64 OS Release: Fedora release 13 (Goddard) Comment ----- Just run OpenOffice.org Writer from the app menu
*** Bug 643724 has been marked as a duplicate of this bug. ***
Package: openoffice.org-brand-1:3.2.0-12.31.fc13 Architecture: x86_64 OS Release: Fedora release 13 (Goddard) How to reproduce ----- 1. Receive email with .doc attachments in Evolution 2. Using attachment controls in message pane, try to open directly in OpenOffice writer. 3. OOo writer never appears, it just crashes. Comment ----- Note, I have the quickstarter enabled.
Package: openoffice.org-brand-1:3.3.0-9.3.fc14 Architecture: x86_64 OS Release: Fedora release 14 (Laughlin) How to reproduce ----- No idea, sorry.
*** Bug 648836 has been marked as a duplicate of this bug. ***
Package: openoffice.org-brand-1:3.3.0-9.3.fc14 Architecture: i686 OS Release: Fedora release 14 (Laughlin) How to reproduce ----- I try to open a document directly from a download firefox.
*** Bug 649358 has been marked as a duplicate of this bug. ***
*** Bug 651636 has been marked as a duplicate of this bug. ***
*** Bug 651625 has been marked as a duplicate of this bug. ***
Package: openoffice.org-brand-1:3.3.0-13.3.fc14 Architecture: x86_64 OS Release: Fedora release 14 (Laughlin) How to reproduce ----- 1. I selected OpenOffice Writer from the applications menu 2. That was it. 3.
Package: openoffice.org-brand-1:3.3.0-13.3.fc14 Architecture: x86_64 OS Release: Fedora release 14 (Laughlin) How to reproduce ----- Tried to open a corrupted .xls file $ file ~/Downloads/export.xls /home/ehabkost/Downloads/export.xls: CDF V2 Document, corrupt: Can't read SAT Comment ----- I can't share the corrupt file as it has confidential data, but I will attach a hexdump containing the first and last bytes of the corrupted file.
Package: openoffice.org-brand-1:3.3.0-13.3.fc14 Architecture: x86_64 OS Release: Fedora release 14 (Laughlin) Comment ----- opened a .pptx file
Package: openoffice.org-brand-1:3.3.0-13.3.fc14 Architecture: x86_64 OS Release: Fedora release 14 (Laughlin) How to reproduce ----- 1. Open a .odp file with OpenOffice 2. 3. Comment ----- First time: crash. Next time: opens normally.
Package: openoffice.org-brand-1:3.3.0-13.3.fc14 Architecture: x86_64 OS Release: Fedora release 14 (Laughlin) Comment ----- I believe this happened the first time I tried to start open office from command line after upgrading to 3.3.0.13.3.fc14
*** Bug 652079 has been marked as a duplicate of this bug. ***
Package: openoffice.org-brand-1:3.3.0-13.3.fc14 Architecture: x86_64 OS Release: Fedora release 14 (Laughlin) How to reproduce ----- 1. Download attach from web mail 2. In FireFox clic to open with OpenOffice 3.
Package: openoffice.org-brand-1:3.3.0-13.3.fc14 Architecture: i686 OS Release: Fedora release 14 (Laughlin) How to reproduce ----- 1.Not sure 2. 3. Comment ----- I've had several crashes since adding "Base" to my new Fedora 14 setup. This may have come while trying to export a report in .pdf.
*** Bug 653177 has been marked as a duplicate of this bug. ***
Package: openoffice.org-brand-1:3.3.0-13.3.fc14 Architecture: x86_64 OS Release: Fedora release 14 (Laughlin) How to reproduce ----- 1.Open a ppd-file retrieved from the net 2.OOO crashes 3.
Package: openoffice.org-brand-1:3.3.0-14.1.fc14 Architecture: x86_64 OS Release: Fedora release 14 (Laughlin) How to reproduce ----- 1. Open a odt file. 2. openoffice crashed. 3.
Package: openoffice.org-brand-1:3.3.0-13.3.fc14 Architecture: x86_64 OS Release: Fedora release 14 (Laughlin) How to reproduce ----- 1. lors de l'ouverture d'un document exel en .xls 2. 3.
Package: openoffice.org-brand-1:3.3.0-13.3.fc14 Architecture: x86_64 OS Release: Fedora release 14 (Laughlin) How to reproduce ----- 1. Open an ODT file. 2. 3.
*** Bug 654349 has been marked as a duplicate of this bug. ***
Package: openoffice.org-brand-1:3.3.0-13.3.fc14 Architecture: x86_64 OS Release: Fedora release 14 (Laughlin) How to reproduce ----- 1. Opened from the Application menu 2. 3.
Package: openoffice.org-brand-1:3.3.0-13.3.fc14 Architecture: i686 OS Release: Fedora release 14 (Laughlin) How to reproduce ----- 1. Open a file 2. Crash 3.
Package: openoffice.org-brand-1:3.3.0-13.3.fc14 Architecture: i686 OS Release: Fedora release 14 (Laughlin) How to reproduce ----- 1. downloaded file with firefox 3.6.x 2. OO writer failed on start as helper app 3.
Package: openoffice.org-brand-1:3.3.0-13.3.fc14 Architecture: x86_64 OS Release: Fedora release 14 (Laughlin) How to reproduce ----- 1. Open XLS document 2. 3.
Package: openoffice.org-brand-1:3.3.0-13.3.fc14 Architecture: x86_64 OS Release: Fedora release 14 (Laughlin) How to reproduce ----- 1.Just opening a Calc workbook 2. 3.
Package: openoffice.org-brand-1:3.3.0-14.1.fc14 Architecture: x86_64 OS Release: Fedora release 14 (Laughlin) How to reproduce ----- 1. Quickstart is active 2. Click on Impress document 3. OOo crashed
*** Bug 654957 has been marked as a duplicate of this bug. ***
Package: openoffice.org-brand-1:3.3.0-14.1.fc14 Architecture: x86_64 OS Release: Fedora release 14 (Laughlin) How to reproduce ----- 1.open office tried to open a document from thunderbord 2. 3.
Package: openoffice.org-brand-1:3.3.0-14.1.fc14 Architecture: x86_64 OS Release: Fedora release 14 (Laughlin) How to reproduce ----- 1. 2. 3. I just chose Openoffice Writer from the Applications menu
Package: openoffice.org-brand-1:3.3.0-14.1.fc14 Architecture: x86_64 OS Release: Fedora release 14 (Laughlin) How to reproduce ----- unknown
*** Bug 655498 has been marked as a duplicate of this bug. ***
Package: openoffice.org-brand-1:3.3.0-14.1.fc14 Architecture: x86_64 OS Release: Fedora release 14 (Laughlin) How to reproduce ----- 1. Open .doc file from FLASH
Package: openoffice.org-brand-1:3.3.0-14.1.fc14 Architecture: x86_64 OS Release: Fedora release 14 (Laughlin) How to reproduce ----- 1. run "ooimpress <filename>.odp" from command line 2. crash Comment ----- Tried just "ooimpress", didn't get a crash. Not sure how reproducible this is.
Package: openoffice.org-brand-1:3.3.0-14.1.fc14 Architecture: x86_64 OS Release: Fedora release 14 (Laughlin) How to reproduce ----- 1.trying to open Microsoft pps 2. 3.
*** Bug 655840 has been marked as a duplicate of this bug. ***
Package: openoffice.org-brand-1:3.3.0-14.1.fc14 Architecture: x86_64 OS Release: Fedora release 14 (Laughlin) How to reproduce ----- 1. located an often used .ods file using Dophin (KDE) 2. select - click (O-O spreadsheet is the default app for .ods files in my system) 3. Crash! Comment ----- This only seems to happen intermittently, and if it does at all it will be on the initial use of O-O. All further attempts to open spreadsheets during the session succeed.
Package: openoffice.org-brand-1:3.3.0-14.1.fc14 Architecture: x86_64 OS Release: Fedora release 14 (Laughlin) How to reproduce ----- 1.Clicked on Desktop Icon to launching OOo Calc with a particular file 2.Notification of crash by Quick Start 3. Comment ----- Using a desktop icon to open a spreadsheet file by launching OpenOffice.org.
Package: openoffice.org-brand-1:3.3.0-14.1.fc14 Architecture: i686 OS Release: Fedora release 14 (Laughlin) How to reproduce ----- 1. 2. 3. clicked 'open document'
*** Bug 656289 has been marked as a duplicate of this bug. ***
*** Bug 656490 has been marked as a duplicate of this bug. ***
Package: openoffice.org-brand-1:3.3.0-15.2.fc14 Architecture: x86_64 OS Release: Fedora release 14 (Laughlin) How to reproduce ----- 1. Click on the OpenOffice.org Quickstarter. 2. Click on anything on the menu from Text Document down to Open Document... 3. Comment ----- Most of the time the Quickstarter just works. The crashes seem random.
Package: openoffice.org-brand-1:3.3.0-15.2.fc14 Architecture: x86_64 OS Release: Fedora release 14 (Laughlin) How to reproduce ----- 1.opening .ods spresdsheet from quickstart 2. 3.
As dtardon discovered, and I can confirm. This is happening when a) you have the quickstarter running b) you then upgrade OpenOffice.org c) you then attempt to use the old quickstarter which is pointing at deleted libraries from the older removed instance of OpenOffice.org Firefox has a similar, if less fatal, problem with being upgraded while still running. Lets see if there's anything we can do to make this a little more graceful
Created attachment 462628 [details] immediate workaround
*** Bug 656929 has been marked as a duplicate of this bug. ***
Package: openoffice.org-brand-1:3.3.0-15.2.fc14 Architecture: x86_64 OS Release: Fedora release 14 (Laughlin) How to reproduce ----- 1. Open Nautilus 2. Create new empty file with .odt extension 3. Double click to open OO.org writer Comment ----- I'm not sure if I can reproduce. When I repeated the above steps a second time no segfault occurred. Note that I had the OO quickstarter showing up in the system tray (so I assume it was running ;-)) and that is now gone. Hence, I guess the second attempt did not have the quickstarter running. Maybe that's the difference. Not sure.
> Comment > ----- > I'm not sure if I can reproduce. When I repeated the above steps a second time > no segfault occurred. Note that I had the OO quickstarter showing up in the > system tray (so I assume it was running ;-)) and that is now gone. Hence, I > guess the second attempt did not have the quickstarter running. Maybe that's > the difference. Not sure. I can confirm that indeed there have been updates with respect to OO.org (I believe it was installed yesterday, though).
Package: openoffice.org-brand-1:3.3.0-15.2.fc14 Architecture: x86_64 OS Release: Fedora release 14 (Laughlin) How to reproduce ----- 1. I opened a .doc attachment thru MS WORD (wine). 2. I closed the attachment. 3. I tried opening the same attachment with openoffice.org writer
*** Bug 657008 has been marked as a duplicate of this bug. ***
Yes, I can confirm that updating OOo (or whatever it is abbreviated now) and starting it has crashed rather consistently, and rebooting before starting it fixes that.
Package: openoffice.org-brand-1:3.3.0-15.2.fc14 Architecture: x86_64 OS Release: Fedora release 14 (Laughlin) How to reproduce ----- 1.Just launched writer 2. system detected crash 3. Comment ----- Clicked writer a second time and all is hunky-dory and working fine. Did notice I had a recent update to Open Office and I've not used Writer after the update until now.
Package: openoffice.org-brand-1:3.3.0-15.2.fc14 Architecture: x86_64 OS Release: Fedora release 14 (Laughlin) How to reproduce ----- 1. 2. 3. open csv on OOCalc
Package: openoffice.org-brand-1:3.3.0-15.2.fc14 Architecture: x86_64 OS Release: Fedora release 14 (Laughlin) How to reproduce ----- 1. No Idea 2. 3.
Package: openoffice.org-brand-1:3.3.0-15.2.fc14 Architecture: x86_64 OS Release: Fedora release 14 (Laughlin) How to reproduce ----- 1.tried to open a prevously created OpenOffice document for editing 2.OpenOffice crashed 3. Comment ----- I tried to open a document in OpenOffice for editing and OOo crashed. The file that I was opening had been created & saved with OOo previously.
So, quite a bit tricky, here's what I'll try... The quickstarter IMO is getting enabled effectively by default by accident. So fixing that so that for anyone that hasn't happened to run OpenOffice.org yet it won't get enabled by default. For everyone else that now has it enabled by default the problem appears to be triggered because its running when OpenOffice.org gets upgraded, and so is unreliable because the old OpenOffice.org has been deleted. To alleviate those symptoms we'll attempt to both a) get the current quickstarter instance to exit if it has been physically deleted and is now unreliable to use. b) if that fails for any reason. make the quickstarter more robust not crash if possible if used after that. That means in practice that it will be able to execute any major components that were used before the upgrade but not ones that were not already used. An unavoidable catch-22 is that its the *older* quickstarter that crashes when the update is done while the older quickstarter is running. So the next update will hopefully remove this bug when/if *that update* is upgraded.
*** Bug 657348 has been marked as a duplicate of this bug. ***
Package: openoffice.org-brand-1:3.3.0-15.2.fc14 Architecture: x86_64 OS Release: Fedora release 14 (Laughlin) How to reproduce ----- I was opening a .cvs file dowloaded in Firefox Comment ----- I was opening a .cvs file dowloaded in Firefox
*** Bug 657934 has been marked as a duplicate of this bug. ***
Package: openoffice.org-brand-1:3.3.0-15.2.fc14 Architecture: x86_64 OS Release: Fedora release 14 (Laughlin) How to reproduce ----- Opening a spreadsheet by clicking on it.
Package: openoffice.org-brand-1:3.3.0-15.2.fc14 Architecture: x86_64 OS Release: Fedora release 14 (Laughlin) How to reproduce ----- 1. 2. 3. I just clicked on the icon in the gnome panel
*** Bug 658626 has been marked as a duplicate of this bug. ***
*** Bug 658718 has been marked as a duplicate of this bug. ***
*** Bug 658742 has been marked as a duplicate of this bug. ***
Package: openoffice.org-brand-1:3.3.0-15.2.fc14 Architecture: x86_64 OS Release: Fedora release 14 (Laughlin) How to reproduce ----- 1. 2. 3. n
*** Bug 661249 has been marked as a duplicate of this bug. ***
*** Bug 578831 has been marked as a duplicate of this bug. ***
*** Bug 663452 has been marked as a duplicate of this bug. ***
*** Bug 663545 has been marked as a duplicate of this bug. ***
*** Bug 664109 has been marked as a duplicate of this bug. ***
*** Bug 666251 has been marked as a duplicate of this bug. ***
*** Bug 678628 has been marked as a duplicate of this bug. ***
Package: openoffice.org-brand-1:3.2.0-12.35.fc13 Architecture: x86_64 OS Release: Fedora release 13 (Goddard) How to reproduce ----- 1. Openoffice text was started from the quickstarter (which has been enabled) 2. It crashed immediately This has happened occasionally recently, only during the last week or so. I have no idea how to reproduce it.
*** Bug 698191 has been marked as a duplicate of this bug. ***
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