Bug 613172 - Customer has problems using IE* when submitting a case
Customer has problems using IE* when submitting a case
Status: CLOSED WONTFIX
Product: JBoss Customer Support Portal
Classification: Retired
Component: Web-General (Show other bugs)
GovernanceBoard
All Windows
low Severity medium
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Assigned To: Nathan Lugert
David Spalding
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Depends On:
Blocks:
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Reported: 2010-07-09 17:18 EDT by lvaldez
Modified: 2015-01-19 19:12 EST (History)
3 users (show)

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Fixed In Version:
Doc Type: Bug Fix
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Last Closed: 2011-01-05 13:34:55 EST
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Description lvaldez 2010-07-09 17:18:12 EDT
Description of problem: The customer has indicated a problem using IE8 when accessing our customer portal.


Version-Release number of selected component (if applicable):


How reproducible: test with IE8


Steps to Reproduce:
Your new site does not work in IE8.

The Product, Version & Module drop-downs don't show.

If you try to submit a case You get the following error, but cannot do anything to fix it:  "Most support cases for this Product/Project need the following information below. You can provide the information now to save time in resolving your case."

Hint: try adding IE7 Compatibility Mode to your headers.
  
Actual results:


Expected results:


Additional info:
Comment 1 lvaldez 2010-07-09 17:20:46 EDT
This problem was submitted through a CASE #1119933
Comment 3 David Spalding 2011-01-05 13:34:55 EST
Superceded by Avalon. This component is no longer valid.
Comment 4 David Spalding 2011-01-05 17:14:25 EST
This is not the proper product/component for Avalon (Customer Portal). You need
to file a bug again Other | Customer Portal | [ticketing].

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