Bug 673540 - Extended life support channel not available in RHN - account 660595
Summary: Extended life support channel not available in RHN - account 660595
Keywords:
Status: CLOSED NOTABUG
Alias: None
Product: Red Hat Network
Classification: Retired
Component: RHN/Channels
Version: RHN Stable
Hardware: Unspecified
OS: Linux
unspecified
high
Target Milestone: ---
Assignee: rhn-dev-list
QA Contact: Red Hat Network Quality Assurance
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2011-01-28 16:16 UTC by Giuse
Modified: 2013-10-29 00:41 UTC (History)
3 users (show)

Fixed In Version:
Doc Type: Bug Fix
Doc Text:
Clone Of:
Environment:
Last Closed: 2011-01-28 17:13:13 UTC


Attachments (Terms of Use)

Description Giuse 2011-01-28 16:16:05 UTC
Description of problem: Customer wants to register his Red Hat Enterprise Linux Server within the RHN running a version 3 in his machine. As he knew v. 3 was unsupported, he bought the Extended Update Support for RHEL Server; this is active in the account, but when he tries to register the system he gets an error class code 70. I checked all the channels in the RHN without finding the EUS for v.3, so he still cannot register the server. All the EUS refer to vv. 4 and 5.


Steps to Reproduce:
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Actual results: Customer is not able to register his system as the extended update support for v.3 is not available in the channel list.


Expected results: Customer should be able to register his system in the RHN running a v.3 of RHEL software

Comment 1 Grant Gainey 2011-01-28 17:13:13 UTC
EUS != RHEL3 Extended Lifecycle Support.  Talk to Platform BU to get the customer the right subscription for extended RHEL3.


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