2. What is the nature and description of the request?

Request that the manpage of shutdown be changed to be less confusing.
Specifically, change details regarding "-H" and "-P" option. The man page says
that it sets the halt action to "halt" but it does not mention that it should
be called with "-h" option.

 3. Why does the customer need this? (List the business requirements here)

Client has two cases where users run 
shutdown -P now 
or 
shutdown -H now
to halt/poweroff the system. 
Is it possible to clarify on the man page that "-H" and "-P" should be called
with "-h" to actually shutdown

 4. How would the customer like to achieve this? (List the functional
requirements here)

Simple documentation (man page) change

 5. For each functional requirement listed in question 4, specify how Red Hat
and the customer can test to confirm the requirement is successfully
implemented.

N/A -- Documentation change

 6. Is there already an existing RFE upstream or in Red Hat bugzilla?

I did not see one.

 7. How quickly does this need resolved? (desired target release)

Minor release.

 8. Does this request meet the RHEL Inclusion criteria (please review)

Yes

 9. List the affected packages

upstart

10. Would the customer be able to assist in testing this functionality if
implemented?

Testing should not be required--this is a documentation change.