Bug 709185 - Adobe Acroread dies silently.
Summary: Adobe Acroread dies silently.
Keywords:
Status: CLOSED CANTFIX
Alias: None
Product: Fedora
Classification: Fedora
Component: distribution
Version: 15
Hardware: x86_64
OS: Linux
unspecified
medium
Target Milestone: ---
Assignee: Bill Nottingham
QA Contact: Bill Nottingham
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2011-05-31 00:54 UTC by Mark Lambert
Modified: 2014-03-17 03:27 UTC (History)
3 users (show)

Fixed In Version:
Doc Type: Bug Fix
Doc Text:
Clone Of:
Environment:
Last Closed: 2012-01-04 22:09:52 UTC
Type: ---


Attachments (Terms of Use)
Output of 'sh -x /usr/bin/acroread' command (5.37 KB, text/plain)
2011-05-31 00:54 UTC, Mark Lambert
no flags Details
Fix for 32-bit libs not found (packaged in the adobe reader rpm) (41 bytes, text/plain)
2011-05-31 00:55 UTC, Mark Lambert
no flags Details

Description Mark Lambert 2011-05-31 00:54:26 UTC
Created attachment 501896 [details]
Output of 'sh -x /usr/bin/acroread' command

Description of problem:

Initially attempts to run acroread resulted in no shown errors.

Running 'sh -x /usr/bin/acroread' resulted in the output found in the acroread.txt file attached.

Running the binary directly /opt/Adobe/Reader9/Reader/bin/acroread gave an error regarding libBIB.so not found.  Creating a file in /etc/ld.so.conf/acroread.conf (will attach) corrected this.

Now no error/warning messages given, /var/log/messages - nothing, dmesg - nothing and nothing comes up in .xsession-errors.

Version-Release number of selected component (if applicable):

-  AdobeReader_enu-9.4.2-1 (i486) installed from adobe repo and all 32-bit     dependencies.
- Gnome3
- FC15 x64

How reproducible:

For me always.

Steps to Reproduce:
1.  Install repo config then AdobeReader....
2.  attempt to run
3.
  
Actual results:


Expected results:


Additional info:
will add attachments referenced above.

Comment 1 Mark Lambert 2011-05-31 00:55:35 UTC
Created attachment 501897 [details]
Fix for 32-bit libs not found (packaged in the adobe reader rpm)

Comment 2 Mark Lambert 2011-05-31 01:01:30 UTC
Should have mentioned - full reinstall of fc15.  

Above worked flawlessly on fc14 x64 so a little lost now.

Comment 3 Mark Lambert 2011-05-31 01:02:30 UTC
Again an afterthought - same behaviour under KDE as in gnome.

Comment 4 Mark Lambert 2011-05-31 18:12:38 UTC
I caught in the output of sh-x /usr/bin/acroread that the path exported the 64-bit qt library path.

In the /usr/bin/acroread shell script, I hardcoded the path as a test as follows:

Change 
   PATH="$PATH:$ACRO_INSTALL_DIR/$ACRO_CONFIG/bin"
to read:
PATH=/usr/lib/qt-3.3/bin:/usr/local/bin:/usr/bin:/bin:/usr/local/sbin:/usr/sbin:/sbin:/home/mark/bin:/opt/Adobe/Reader9/Reader/intellinux/bin

Now it seems to *want* to load, but now I experience the 100% cpu usage problem and am trying to solve from there.

Comment 5 Mark Lambert 2011-05-31 18:52:10 UTC
Removed acroread with yum, deleted .adobe, reinstalled and now still with the 100% cpu usage but did not alter the path export in /usr/bin/acroread.

Only item still in use is the conf file in ld.so.conf.d as attached to this bug report.

Now extremely confused.

Comment 6 Mark Lambert 2011-05-31 19:08:37 UTC
Ok last attempt - no change made, suddenly the silently die again.

Changed PATH export in /usr/bin/acroread as before, silently dies.  

Still no logged output anywhere that could possibly indicate why.

Comment 7 chahe adourian 2011-09-27 15:08:09 UTC
On a FC14 x64, downloading and installing Adobe Reader 9.4.2-1 i486 fails with missing dependency problems.

The following steps were devised by fixing each problem that came up while trying to run acroread

#1st: This is the Adobe we used:
http://ardownload.adobe.com/pub/adobe/reader/unix/9.x/9.4.2/enu/AdbeRdr9.4.2-1_i486linux_enu.bin

#The fix to missing dependencies (on my FC14)
yum install libxml2.i686
yum install PackageKit-gtk-module.i686
yum install libcanberra-gtk2.i686
yum install  nscd
sudo service nscd start   
sudo chkconfig nscd on

Comment 8 Bill Nottingham 2012-01-04 22:09:52 UTC
Sorry about the lack of response.

I suggest reporting this to Adboe - there's very little we can do to fix their package.


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