Hide Forgot
Description of problem: I have to connect to the internet using a proxy server which requires installation of a certificate to allow secure connections. When this certificate is installed I can see the recommended Add-ons list (Get Add-ons button) in the popup-window launched by the Tools->Add-ons menu. Without the certificate this window only displays an error, so this indicates that the certificate is installed and working properly. I can now search for Add-on and install them. However, when going to the installed Addon's (after hitting the extensions button), the 'Find Updates' button produces an error on all manually installed Add-on's. They display the error: "An error occurred while trying to find updated for <Add-on name>" After adding this line to prefs.js: user_pref("extensions.logging.enabled", true); I see the following output on the commandline: *** EM_LOG *** Datasource: Update Started *** EM_LOG *** Datasource: Addon Update Started: extra-cols *** EM_LOG *** RDFItemUpdater:checkForUpdates sending a request to server for: https://versioncheck.addons.mozilla.org/update/VersionCheck.php?reqVersion=2&id=extra-cols@jminta_gmail.com&version=1.1.3&maxAppVersion=3.3a3pre&status=userEnabled&appID={3550f703-e582-4d05-9a08-453d09bdfdc6}&appVersion=3.1.9&appOS=Linux&appABI=x86-gcc3&locale=en-US¤tAppVersion=3.1.9&updateType=97, item = ({id:"extra-cols", version:"1.1.3", installLocationKey:"app-profile", minAppVersion:"3.0", maxAppVersion:"3.3a3pre", name:"Extra Folder Columns", xpiURL:"", xpiHash:"", iconURL:"chrome://mozapps/skin/xpinstall/xpinstallItemGeneric.png", updateRDF:"", updateKey:"", type:2, targetAppID:"{3550f703-e582-4d05-9a08-453d09bdfdc6}"}) *** EM_LOG *** RDFItemUpdater::onXMLLoad: cert issuer is not built-in *** EM_LOG *** Datasource: Addon Update Ended: extra-cols, status: 4 *** EM_LOG *** Datasource: Update Ended Version-Release number of selected component (if applicable): thunderbird 3.1.9 as provided in the Fedora14 distribution How reproducible: always Steps to Reproduce: 1. start thunderbird with option '-P' 2. create a new profile and fill in email details 3. install the local certificate needed to pass our corporate proxy server 4. choose and install any Add-on 5. hit the update button in the Add-on panel Actual results: The manually added Add-on displays this error: "An error occurred while trying to find updated for <Add-on name>" Expected results: a successful check on available updates and a question to the user whether he wishes to update or not. Additional info:
Addition: upgraded now to thunderbird v3.1.10 and still having the same issue. I also noted that firefox Add-ons give the same error (running firefox v3.6.17)
If I understand correctly the problem is that the addons updater ignores the proxy settings, right? Do you see the bug in Firefox too or is it thunderbird specific?
Yes, this seems to have been the problem. I tested again with my current system (Fedora 16, Thunderbird 12.0.1) and all seems to work just fine now. After installing the proper certificate I can connect to the mozilla addons page, install Extensions, and check for updates. This time no errors, but proper results. Yes Firefox had the same issue last year, so I tested this again using Firefox 12.0, and also here I can now download, install and update Add-ons without problems. Therefore this bug can be closed I think. Thanks for your efforts and best regards, Jos.