Created attachment 552497 [details] PS file that reproduces the problem Description of problem: I recently upgraded to an HP Officejet 4500 Wireless from another HP all-in-one printer and for the most part, printing is working fine. However, printing from Flash Player no longer works. The print job appears in the queue but it is marked as "Stopped". The corresponding PS file in /var/spool/cups is viewable (and printable) with evince, but trying to print it with lpr causes the it to be marked as "Stopped". /var/log/messages reports: Jan 12 12:15:15 gray hpcups[5011]: prnt/hpcups/HPCupsFilter.cpp 253: ERROR: Unsupported resolution Jan 12 12:15:15 gray hp[5012]: prnt/backend/hp.c 833: ERROR: null print job total=0 I will attach the PS file and debug log from /var/log/cups/error_log. Version-Release number of selected component (if applicable): [brettle@gray ~]$ rpm -q hplip hplip-3.11.10-5.fc15.x86_64 How reproducible: Every time. Steps to Reproduce: 1. lpr UnsupportedResolution.ps Actual results: File not printed. Job in queue is marked as "Stopped". Expected results: File is printed. Additional info:
Created attachment 552498 [details] messages from /var/log/cups/error_log associated with print job
Created attachment 552499 [details] /etc/cups/printers.conf entry
Please attach the PPD for the queue, i.e. /etc/cups/ppd/Officejet_4500_G510n-z.ppd.
Created attachment 555086 [details] PPD file
Thanks. I can reproduce the problem here. The pstops output says: [...] DEBUG: %%BoundingBox: 0 0 612 792 DEBUG: There wasn't a %%Pages: comment in the header. [...] and the job gets a bad BoundingBox after pstops handles it: [...] %%Pages: 0 %%BoundingBox: 2147483647 2147483647 -2147483648 -2147483648 [...] Note that the input file is not a DSC-conforming document, which may be the cause of the problem: $ cupstestdsc UnsupportedRes.ps UnsupportedRes.ps: FAIL Missing or bad %%Pages: comment. REF: Page 43, %%Pages: Missing or bad %%Page: comments. REF: Page 53, %%Page: Warning: no %%EndComments comment in file.
Thanks. Lack of DSC-conformance does appear to be the problem. When I add: %%Pages: 1 %%EndComments %%Page: 1 1 after the %%BoundingBox: line, it passes cupstestdsc and prints without a problem. So it appears to be a Flash player bug. You'd think if anyone could make a DSC conforming file it would be Adobe. :-) Feel free to close this bug if you feel that adding a workaround is inappropriate. Thanks again!
I've filed a bug at Adobe: https://bugbase.adobe.com/index.cfm?event=bug&id=3087911
Changing component to CUPS as the only unusual behaviour is from pstops.
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