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Description of problem: passwd command seems to work on the screen--no error messages However, I cannot use the new password to log into the root account Version-Release number of selected component (if applicable): RHEL 6.2 How reproducible: Not 100% sure. I was told the system was installed with SELinux enforcing, but it is now disabled. Steps to Reproduce: 1. passwd 2. Enter password twice. 3. Output from command: Changing password for user root. New password: Retype new password: passwd: all authentication tokens updated successfully. Actual results: Password is not changed Expected results: Password should be changed Additional info: I need to be able to fix this without a reboot, if possible. This is on a running production server. iptables and ip6tables are both stopped. I can get into the account via sudo su -, but need to be able to log in as root.
This sounds more like a support issue, rather than a bug ; you would likely get better results by talking to your support representative.
How would not being able to change the password from the root account not be a bug? I was performing the above while in the root account ( sudo su - ). I don't understand why this would be support and not a bug.
Please contact Red Hat via official support channels. http://www.redhat.com/support/