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Description of problem: Based on sprint 40 planning, newer client functionality should fail gracefully against older candlepin servers Version-Release number of selected component (if applicable): [root@hp-xw9300-01 ~]# rpm -q subscription-manager subscription-manager-0.99.9-1.el6.x86_64 How reproducible: Steps to Reproduce: deploy an older candlepin server (than 0.5.5 ish?) configure client to use the older candlepin and register etc... [root@hp-xw9300-01 ~]# subscription-manager service-level --show 'serviceLevel' ^^^ Expected that to fail more gracefully with a message stating something to the effect this service-level query functionality is not supported by the older candlepin server to which you are registered. [root@hp-xw9300-01 ~]# tail -f /var/log/rhsm/rhsm.log 2012-03-15 11:23:40,341 [INFO] @connection.py:389 - Using certificate authentication: key = /etc/pki/consumer/key.pem, cert = /etc/pki/consumer/cert.pem, ca = /etc/rhsm/ca/, insecure = False 2012-03-15 11:23:40,341 [INFO] @connection.py:400 - Connection Built: host: subscription.rhn.stage.redhat.com, port: 443, handler: /subscription 2012-03-15 11:23:40,344 [INFO] @connection.py:389 - Using certificate authentication: key = /etc/pki/consumer/key.pem, cert = /etc/pki/consumer/cert.pem, ca = /etc/rhsm/ca/, insecure = False 2012-03-15 11:23:40,344 [INFO] @connection.py:400 - Connection Built: host: subscription.rhn.stage.redhat.com, port: 443, handler: /subscription 2012-03-15 11:23:40,347 [DEBUG] @connection.py:217 - Loading CA PEM certificates from: /etc/rhsm/ca/ 2012-03-15 11:23:40,347 [DEBUG] @connection.py:200 - Loading CA certificate: '/etc/rhsm/ca/redhat-uep.pem' 2012-03-15 11:23:40,348 [DEBUG] @connection.py:200 - Loading CA certificate: '/etc/rhsm/ca/candlepin-stage.pem' 2012-03-15 11:23:40,349 [DEBUG] @connection.py:238 - Making request: GET /subscription/consumers/fd350157-136c-4ce7-83a0-768808f11ed4 2012-03-15 11:23:41,240 [DEBUG] @connection.py:252 - Response status: 200 2012-03-15 11:23:41,241 [ERROR] @managercli.py:94 - Error: Unable to retrieve service levels. 2012-03-15 11:23:41,242 [ERROR] @managercli.py:95 - 'serviceLevel' Traceback (most recent call last): File "/usr/share/rhsm/subscription_manager/managercli.py", line 591, in _do_command self.show_service_level() File "/usr/share/rhsm/subscription_manager/managercli.py", line 606, in show_service_level service_level = consumer['serviceLevel'] or "" KeyError: 'serviceLevel'
Fixed by 5e981d0b9639a89bbc00e8f1add247f3ff049aae in master branch. Available in subscription-manager-0.99.11+
Commit mentioned above is a string change, the main fix was done in commit 05dedb4b94d19fc435b7505188977390badabaaa
Moving to verified RPM used: [root@skallesh product]# rpm -qa | grep subscription-manager subscription-manager-debuginfo-0.99.12-1.el6.x86_64 subscription-manager-gnome-0.99.12-1.el6.x86_64 subscription-manager-0.99.12-1.el6.x86_64 subscription-manager-migration-0.99.12-1.el6.x86_64 subscription-manager-firstboot-0.99.12-1.el6.x86_64 subscription-manager-migration-data-1.12.1.1-1.git.6.ea6813e.el6.noarch [root@skallesh pki]# subscription-manager register Username: stage_test_1 Password: The system has been registered with id: 4649f6b8-a802-4233-b1d0-f4972b9c70f8 [root@skallesh product]# subscription-manager service-level --show ERROR: The service-level command is not supported by the server.
Since the problem described in this bug report should be resolved in a recent advisory, it has been closed with a resolution of ERRATA. For information on the advisory, and where to find the updated files, follow the link below. If the solution does not work for you, open a new bug report. http://rhn.redhat.com/errata/RHBA-2012-0804.html