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Description of problem:
I'd like to suggest a password-protected IRC service for RHN subscribers with
Red Hat employees available to answer questions.
The banter and occasional cat-and-mouse games on the public #redhat channel are
OK if I'm at home enjoying a beer, but it's a waste of my time if I'm on the job
trying to get something done. (I realize that most people on that channel are
not RH employees, and the ones that are, are there on their own time - I'm not
complaining about that).
Not asking for any guarantees of any kind, but just a place to go to get
straight answers (or straight non-answers for that matter) regarding Red Hat
products. Even volunteer-only participation by RH employees would be fine with
me, just with a "be professional" requirement.
Version-Release number of selected component (if applicable):
Steps to Reproduce:
Actual Results: n/a
Expected Results: n/a
Unfortunately our current developer resources would not allow us to make any
sort of commitment to any type of IRC channel. Mailing lists and feedbacks are
far more effective for us - they allow us to batch the answering sessions as
well as provide better tracking of exchanges with the customers, which is very
valuable when we're assisting with a non-obvious problem.
Please reference https://rhn.redhat.com/help/contact.pxt for various ways of