Bug 91359 - cannot print with hp 3420 configured with printconf
Summary: cannot print with hp 3420 configured with printconf
Alias: None
Product: Red Hat Linux
Classification: Retired
Component: cups
Version: 9
Hardware: i386
OS: Linux
Target Milestone: ---
Assignee: Tim Waugh
QA Contact:
Depends On:
TreeView+ depends on / blocked
Reported: 2003-05-21 20:47 UTC by Marcin
Modified: 2007-04-18 16:53 UTC (History)
0 users

Clone Of:
Last Closed: 2003-06-09 08:50:58 UTC

Attachments (Terms of Use)
messages takaen for /var/log/cups/error_log (full debug is set) (11.12 KB, text/plain)
2003-05-21 20:50 UTC, Marcin
no flags Details
output of printconf-tui --Xexport (1.93 KB, text/plain)
2003-05-22 17:36 UTC, Marcin
no flags Details
/var/log/cups/error_log with full debug turned on, when trying to print test page (32.17 KB, text/plain)
2003-05-24 20:13 UTC, Marcin
no flags Details

Description Marcin 2003-05-21 20:47:44 UTC
Description of problem:

Version-Release number of selected component (if applicable):

How reproducible

Steps to Reproduce:
1.add a printer in printconf
2.select hp 3420 (hpijs driver)
3.send a cups test page
Actual results:
no page at all is printed, the printconf gui says Media Tray Empty!

Expected results
a page should be printed
Additional info:

Comment 1 Marcin 2003-05-21 20:50:07 UTC
Created attachment 91866 [details]
messages takaen for /var/log/cups/error_log (full debug is set)

Comment 2 Tim Waugh 2003-05-22 13:36:37 UTC
The 'Media Tray Empty!' message is harmless, and isn't the cause of this
problem. (It is mistaken, and this bug has since been fixed.)

Please attach the output of 'printconf-tui --Xexport'.  Thanks.

Comment 3 Marcin 2003-05-22 17:36:13 UTC
Created attachment 91901 [details]
output of printconf-tui --Xexport

Comment 4 Tim Waugh 2003-05-22 17:53:35 UTC
Please fetch this file:


Uncompress it like this:

bunzip2 hp3420.bz2

Then send it to the printer like this (as root):

cat hp3420 > /dev/usb/lp0

Does that give any better results?  This is the output from a newer version of
the printer driver (hpijs) for that model.

Comment 5 Marcin 2003-05-22 18:23:34 UTC
[root@164-tor-1 download]# chown root:root hp3420 
[root@164-tor-1 download]# cat hp3420 > /dev/usb/lp0 
a perfect test page was printed, what do I have to upgrade to make it work 
with printconf to all users? 

Comment 6 Tim Waugh 2003-05-23 09:21:05 UTC
Just the hpijs package.  The current rawhide (untested) version, which
hp3420.bz2 was generated by, is hpijs-1.4-2.  You can get it from

You could try upgrading that package and seeing if you can print afterwards; if
not, obviously the problem is elsewhere.

Comment 7 Marcin 2003-05-24 12:19:56 UTC

I installed hpijs 1.4 from rawhide. Now I'm getting the following message from
/var/log/messages when trying to print the cups test page
May 24 14:09:11 164-tor-1 hpijs: unable to read client data err=-2

Can you give me any hints where elsewhere to look, or what logs to take?


Comment 8 Tim Waugh 2003-05-24 18:21:08 UTC
Perhaps you also need to upgrade ghostscript.

You could set 'LogLevel debug' in /etc/cups/cupsd.conf and look in
/var/log/cups/error_log for more logs.

Comment 9 Marcin 2003-05-24 20:13:32 UTC
Created attachment 91943 [details]
/var/log/cups/error_log with full debug turned on, when trying to print test page

Comment 10 Tim Waugh 2003-05-24 22:27:45 UTC
Did you also try upgrading ghostscript?

Comment 11 Marcin 2003-06-08 20:42:17 UTC

After upgrading ghostscript it works perfectly
thanks for your help

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