Red Hat Bugzilla – Bug 968254
Some of the accounts can not connect to INT via rhc or access app details page in web console
Last modified: 2015-05-14 20:17:18 EDT
Description of problem:
When trying to access app detail page from web console (https://int.openshift.redhat.com/app/console/applications/$appname) with account email@example.com, it will always get "We appear to be having technical difficulties" page.
If trying to access INT with rhc, it will get the following message
$ rhc domain show -l firstname.lastname@example.org
The server did not respond correctly. This may be an issue with the server configuration or with your connection to the server (such as a Web proxy or firewall). Please verify that you can access the OpenShift server https://int.openshift.redhat.com/broker/rest/domains/domxint1/applications
$ rhc app show -a scaledown -l email@example.com
The server did not respond correctly. This may be an issue with the server configuration or with your connection to the server (such as a Web proxy or firewall). Please verify that you can access the OpenShift server https://int.openshift.redhat.com/broker/rest/domains/domxint1/applications/scaledown
But could ssh to the app successfully:
[test@dhcp-9-116 0522]$ rhc ssh scaledown -l firstname.lastname@example.org
Connecting to email@example.com ...
Note: Your application supports version 2 cartridges.
The app list for this accounts(which are all created after first INT deploy in this sprint and downloadable cartridge enabled ):
1)[mycartridges-domxint1.int.rhcloud.com 519c5eee03ef640738000077]\> ls
app-root cdk git
2)[selfperl1-domxint1.int.rhcloud.com 519c58576cec0e7ba8000001]\> ls
app-root downloadable-mock-plugin git mysqltest perlv2
3)[scaledown-domxint1.int.rhcloud.com 519c79306cec0e43f30000f4]\> ls
app-root git haproxy perlv2
Other affected accounts: firstname.lastname@example.org , email@example.com
Version-Release number of selected component (if applicable):
Steps to Reproduce:
1.Login to INT with this account (firstname.lastname@example.org), password is added in comment 1
2. or run rhc domain show -l email@example.com --server int.openshift.redhat.com
Get "We appear to be having technical difficulties" page.
Can not connect to INT via rhc
It should work as normal
Other accounts could work well with the same browser , rhc, terminal:
[test@dhcp-9-116 0522]$ rhc domain show -l firstname.lastname@example.org
Your authorization token has expired. Please sign in now to continue.
Applications in xtian domain
The application was created in INT before a fix went in on friday. Please re-create the application and things should work just fine. The issue is with the component_name that is stored in mongo. In your application, it does not include the cartridge_vendor name.
The account is back to normal after having the problematic applications removed.
Moving to verified