Red Hat Bugzilla – Bug 987968
rhevm-reports - Can not access Dashboard / Reports portal
Last modified: 2016-02-10 14:25:44 EST
Description of problem:
After upgrading to the latest level of RHEV (3.2.1-0.39.el6ev) the Reports Portal and reports functionality in the Webadmin interface are not accessable.
This problem is earlier described in BZ861077
Version-Release number of selected component (if applicable):
Upgrade to this level and try to access the Reports Portal
Steps to Reproduce:
You will get the RHEV landing page in your browser.
Should be presented the Reports Portal
When you upgrade the jasperreports-server-pro package to the latest release (4.7.1-3) and rerun the rhevm-reports-setup then all functionality is restored.
I propose that when an update is available for the rhevm-reports function also a check has to be done for the jasperreports-server-pro package.
(In reply to Koen van Bakel from comment #0)
> When you upgrade the jasperreports-server-pro package to the latest release
> (4.7.1-3) and rerun the rhevm-reports-setup then all functionality is
Customer already had jasperreports-server-pro 4.7.1-3.
Running 'rhevm-reports-setup' eventually bought reports portal back (not immediately though).
Unfortunately now all data is missing (not sure if this is a separate issue thought).
Julio, what data is missing?
Barak, this is a z stream bug can you scrub it to z stream?
(In reply to Yaniv Dary from comment #2)
> Julio, what data is missing?
Yaniv: after further review seems that missing data predates the upgrade to 3.2, data stopped being updated when cupstomer upgraded from 3.1.3 to 3.1.4 but customer didn't notice that until after the upgrade to 3.2, so please disregard comment 1.
Just to make sure we are not missing anything:
There are 2 issues above,
1 - post rhevm-upgrade to 3.2.1 from 3.1.4 the Reports Portal and reports functionality in the Webadmin interface are not accessable, but after running the rhevm-reports-setup everything is o.k. (access to the reports ..)
2 - somewhere in the past the (assuming upgrade from 3.1.1 to 3.1.4) the dwh stopped functioning
Is this correct ?
About #1 above it's AFAIR works as design,
I'm sure that one of the messages in the given by the rhevm-upgrade script was to execute the rhevm-reports-setup.
About #2 we need to understand the reason,
Was the DWH service running ?
According to the comments, not a bug. closing this.