Red Hat Bugzilla – Bug 99355
Postscript driver has communication bug for some PDF files
Last modified: 2007-04-18 12:55:44 EDT
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User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.0.2) Gecko/20030208
Description of problem:
For some PDF files (I can send an example) the Postscript driver
generates this error message on my LaserJet 4100 just before it tries
to print a page that contains much graphics: 49.4C02 Service Error.
Resetting the printer does not help. HP says this is a communication
error. [I tried adding memory to the printer but this did not help.]
I can work around the problem by using a Windows machine to print
using HPCL (instead of postscript), or by changing the Linux driver
to gimp-print-ljs (instead of the recommended Postscript driver).
I have observed this problem with postscript files and with PDF files.
Version-Release number of selected component (if applicable):
Steps to Reproduce:
1.Select Postscript driver for LaserJet 4100
2.Print a PDF document that contains lots of graphics (it will fail)
Actual Results: Fails with printer error message "49.4C02 Service Error"
before graphics rich page.
Expected Results: Full document printed
Do you have the latest firmware for the printer? (Which version?)
Firmware datecode: is 20001013 01.002.0
Please install the latest firmware.
Created attachment 93000
Trying to print this file results in a Service Error on Page 10.
The latest Firmware revision is 01.016, it is not free, and upgrading will not
necessarily fix the problem. There may be a bug in the Linux Postscript driver.
I have attached a PDF file for which the problem
occurs on Page 10. If you have access to a LaserJet 4100 can you check that
all 15 pages print? [If so, please let me know what your firmware version is.]
I'm afraid I don't. But I have seen other bug reports similar to this, which
have been fixed by the reporter upgrading their firmware.