Bug 99355 - Postscript driver has communication bug for some PDF files
Summary: Postscript driver has communication bug for some PDF files
Alias: None
Product: Red Hat Linux
Classification: Retired
Component: printconf   
(Show other bugs)
Version: 9
Hardware: i686
OS: Linux
Target Milestone: ---
Assignee: Tim Waugh
QA Contact: Ben Levenson
Depends On:
TreeView+ depends on / blocked
Reported: 2003-07-17 23:29 UTC by dsamperi
Modified: 2007-04-18 16:55 UTC (History)
0 users

Fixed In Version:
Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of:
Last Closed: 2003-07-18 12:04:58 UTC
Type: ---
Regression: ---
Mount Type: ---
Documentation: ---
Verified Versions:
Category: ---
oVirt Team: ---
RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: ---

Attachments (Terms of Use)

Description dsamperi 2003-07-17 23:29:12 UTC
From Bugzilla Helper:
User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.0.2) Gecko/20030208

Description of problem:
For some PDF files (I can send an example) the Postscript driver
generates this error message on my LaserJet 4100 just before it tries
to print a page that contains much graphics: 49.4C02 Service Error.
Resetting the printer does not help. HP says this is a communication
error. [I tried adding memory to the printer but this did not help.]

I can work around the problem by using a Windows machine to print
using HPCL (instead of postscript), or by changing the Linux driver
to gimp-print-ljs (instead of the recommended Postscript driver).

I have observed this problem with postscript files and with PDF files.

Version-Release number of selected component (if applicable):

How reproducible:

Steps to Reproduce:
1.Select Postscript driver for LaserJet 4100
2.Print a PDF document that contains lots of graphics (it will fail)

Actual Results:  Fails with printer error message "49.4C02 Service Error"
before graphics rich page.

Expected Results:  Full document printed

Additional info:

Comment 1 Tim Waugh 2003-07-18 10:00:04 UTC
Do you have the latest firmware for the printer? (Which version?)

Comment 2 dsamperi 2003-07-18 11:59:17 UTC
Firmware datecode: is 20001013 01.002.0

Comment 3 Tim Waugh 2003-07-18 12:04:58 UTC
Please install the latest firmware.

Comment 4 dsamperi 2003-07-18 12:46:31 UTC
Created attachment 93000

Trying to print this file results in a Service Error on Page 10.

Comment 5 dsamperi 2003-07-18 12:51:29 UTC
The latest Firmware revision is 01.016, it is not free, and upgrading will not
necessarily fix the problem. There may be a bug in the Linux Postscript driver.

I have attached a PDF file for which the problem
occurs on Page 10. If you have access to a LaserJet 4100 can you check that
all 15 pages print? [If so, please let me know what your firmware version is.]


Comment 6 Tim Waugh 2003-07-18 13:09:24 UTC
I'm afraid I don't.  But I have seen other bug reports similar to this, which
have been fixed by the reporter upgrading their firmware.

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