From Bugzilla Helper: User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.0.2) Gecko/20030208 Netscape/7.02 Description of problem: For some PDF files (I can send an example) the Postscript driver generates this error message on my LaserJet 4100 just before it tries to print a page that contains much graphics: 49.4C02 Service Error. Resetting the printer does not help. HP says this is a communication error. [I tried adding memory to the printer but this did not help.] I can work around the problem by using a Windows machine to print using HPCL (instead of postscript), or by changing the Linux driver to gimp-print-ljs (instead of the recommended Postscript driver). I have observed this problem with postscript files and with PDF files. Version-Release number of selected component (if applicable): How reproducible: Always Steps to Reproduce: 1.Select Postscript driver for LaserJet 4100 2.Print a PDF document that contains lots of graphics (it will fail) 3. Actual Results: Fails with printer error message "49.4C02 Service Error" immediately before graphics rich page. Expected Results: Full document printed Additional info:
Do you have the latest firmware for the printer? (Which version?)
Firmware datecode: is 20001013 01.002.0
Please install the latest firmware.
Created attachment 93000 Trying to print this file results in a Service Error on Page 10.
The latest Firmware revision is 01.016, it is not free, and upgrading will not necessarily fix the problem. There may be a bug in the Linux Postscript driver. I have attached a PDF file for which the problem occurs on Page 10. If you have access to a LaserJet 4100 can you check that all 15 pages print? [If so, please let me know what your firmware version is.] Thanks
I'm afraid I don't. But I have seen other bug reports similar to this, which have been fixed by the reporter upgrading their firmware.