Bug 1004323

Summary:	Apper: "You have failed to provide correct authentication." while checking/installing updates
Product:	[Fedora] Fedora	Reporter:	Martin Krizek <mkrizek>
Component:	apper	Assignee:	Rex Dieter <rdieter>
Status:	CLOSED ERRATA	QA Contact:	Fedora Extras Quality Assurance <extras-qa>
Severity:	unspecified	Docs Contact:
Priority:	unspecified
Version:	20	CC:	dantti12, kevin, kparal, ltinkl, mkrizek, rdieter, rhughes, robatino, smparrish
Target Milestone:	---
Target Release:	---
Hardware:	Unspecified
OS:	Unspecified
Whiteboard:	AcceptedBlocker
Fixed In Version:	sddm-0.2.0-0.4.20130821gite707e229.fc20	Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2013-09-05 14:23:07 UTC	Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:
Bug Depends On:
Bug Blocks:	980649

Description Martin Krizek 2013-09-04 12:09:52 UTC

Description of problem:
When trying to check for updates or install them, the following message is shown:
"You have failed to provide correct authentication. Please check any passwords or account settings."

Version-Release number of selected component (if applicable):
apper-0.8.1-1.fc20.x86_64
kde-workspace-4.11.0-4.fc20.x86_64
selinux-policy-3.12.1-73.fc20.x86_64
polkit-0.111-3.fc20.x86_64
polkit-kde-0.99.1-2.20130311git.fc20.x86_64

Fedora 20 Alpha TC2, DVD x86_64

How reproducible:
Always

Steps to Reproduce:
1. Run Apper
2. Check for updates
3.

Actual results:
The above message is shown.

Expected results:
Updates are installed.

Comment 1 Martin Krizek 2013-09-04 12:11:47 UTC

Proposing as F20 Alpha blocker per criterion: "The installed system must be able to download and install updates with yum and with the default graphical package manager in all release-blocking desktops.".

Comment 2 Rex Dieter 2013-09-04 12:18:58 UTC

Can you check if any 'polkit-kde-authentication-agent-1' process is running?

Comment 3 Martin Krizek 2013-09-04 12:48:19 UTC

Yes, polkit-kde-authentication-agent-1 is running.

Comment 4 Rex Dieter 2013-09-04 13:23:56 UTC

The user running apper and experiencing this bug

* was it set or configured to be an admin user (ie, a member of the wheel group)?

* how did you login? via sddm ?  If yes,

rpm -q sddm

please.

Comment 5 Martin Krizek 2013-09-04 13:33:14 UTC

(In reply to Rex Dieter from comment #4)
> The user running apper and experiencing this bug
> 
> * was it set or configured to be an admin user (ie, a member of the wheel
> group)?

No.

> 
> * how did you login? via sddm ?  If yes,
> 
> rpm -q sddm

sddm-0.2.0-0.3.20130821gite707e229

> 
> please.

Comment 6 Rex Dieter 2013-09-04 13:42:02 UTC

Can you (re)test using sddm-0.2.0-0.4.20130821gite707e229.fc20 please?

Comment 7 Kamil Páral 2013-09-04 16:54:05 UTC

Discussed at 2013-09-04 blocker review meeting [1]. This is accepted as an Alpha blocker, because it violates the following F20 alpha release criterion for KDE: "The installed system must be able to download and install updates with yum and with the default graphical package manager in all release-blocking desktops." [2]

[1] http://meetbot.fedoraproject.org/fedora-blocker-review/2013-09-04/
[2] https://fedoraproject.org/wiki/Fedora_20_Alpha_Release_Criteria#Updates

Comment 8 Martin Krizek 2013-09-05 09:09:19 UTC

It seems that sddm-0.2.0-0.4.20130821gite707e229.fc20 fixes the issue.

Comment 9 Rex Dieter 2013-09-05 14:23:07 UTC

Thanks for testing.