Bug 1013822

Created attachment 805533 [details]
No possibility to call

Does the person you are trying to call chat client advertise that the allow audio calls? (Based on your screenshot, I would say she doesn't). I tested this on my system, and the folks who are using a client that allows audio call have the 'audio call' option available.

Try using the Gnome context menu's 'New Call...' option, and it should open a dialog window with a list of folks from your contact list that allow audio calls.

First of all, thanks a lot for such a prompt feedback!

The attempt was to establish call between two gmail accounts (the one of mine under Empathy and her on Android phone).
I do not have further accounts in Empathy where I could test the calls. I just added first (her) gmail account in Empathy yesterday to test its call possibilities.
The screenshots were just from my Empathy showing we both have gmail account and the inactive 'Audio Call' dialog.

Her gmail uses 'hangouts' application and it looks like new google tool used for chat and video calls (on both gmail as well as android devices).
Chat works pretty well between her web-gmail/android and my Empathy in both directions.

Regarding calls, I did following tests:

1) I logged in on gmail with her account in Firefox (on my laptop). I checked her gmail configuration but there was nothing disabled, all allowed.
2) Under her ID (still in web gmail), I tried to call my gmail account (active in Empathy). Hangouts tool (under her web gmail) was dialing my account from her contact list but I did not receive any notification about incoming call in Empathy or any other type of notification on the desktop.
3) I switched from hangouts to old gmail chat client in her web-gmail. Again, calls from her account under Firefox didn't reach my gmail account in Empathy. Chat still works fine.
4) I cannot initiate call with her gmail ID from Empathy because of inactive 'Audio Call' menu.
5) I logged her off from gmail in Firefox and logged with my gmail account. I successfully called from my web gmail to her mobile phone.

Conclusion:

I'm able to establish calls from my gmail under Firefox to her android phone (e.g from web browser on laptop to her phone).
I'm not able to do the same with Empathy. I tried the same under Fedora 20 today but the same result (inactive 'Audio Call').

You wrote 'the folks who are using a client that allows audio call have the 'audio call' option available.' Are these people using gmail client as I do? If yes, then it seems to be only my problem probably.

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I confirm this bug is still present under F21.