| Summary: | red-hat-access-plugin-rhsc: RHSC SOS Report... FAILED while creating a new support case | ||||||||
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| Product: | Red Hat Gluster Storage | Reporter: | Prasanth <pprakash> | ||||||
| Component: | redhat-access-plugin-rhsc | Assignee: | Spenser Shumaker <sshumake> | ||||||
| Status: | CLOSED ERRATA | QA Contact: | Prasanth <pprakash> | ||||||
| Severity: | medium | Docs Contact: | |||||||
| Priority: | high | ||||||||
| Version: | 2.1 | CC: | dpati, dtsang, knarra, kroberts, mmahoney, pprakash, sabose, sdharane, sharne, ssampat, sshumake | ||||||
| Target Milestone: | --- | Keywords: | ZStream | ||||||
| Target Release: | RHGS 2.1.2 | ||||||||
| Hardware: | Unspecified | ||||||||
| OS: | Unspecified | ||||||||
| Whiteboard: | |||||||||
| Fixed In Version: | Doc Type: | Bug Fix | |||||||
| Doc Text: |
Previously, while creating a support case using red-hat-access-plugin-rhsc command, generating Red Hat Storage Console SOS report was failing. Now, generating Red Hat Storage Console SOS report is successful.
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Story Points: | --- | ||||||
| Clone Of: | Environment: | ||||||||
| Last Closed: | 2014-02-25 08:03:38 UTC | Type: | Bug | ||||||
| Regression: | --- | Mount Type: | --- | ||||||
| Documentation: | --- | CRM: | |||||||
| Verified Versions: | Category: | --- | |||||||
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |||||||
| Cloudforms Team: | --- | Target Upstream Version: | |||||||
| Attachments: |
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Created attachment 823822 [details]
redhat_access_plugin_rhsc.log
Verified as fixed in redhat-access-plugin-rhsc-2.1.2-2.el6rhs.noarch / cb11 Spenser, Could you provide doc text for this please? thanks sahina (In reply to Sahina Bose from comment #10) > Spenser, > Could you provide doc text for this please? > > thanks > sahina Info added. Please review the edited DocText and signoff. Please review the edited DocText and signoff. (In reply to Shalaka from comment #13) > Please review the edited DocText and signoff. DocText approved. Since the problem described in this bug report should be resolved in a recent advisory, it has been closed with a resolution of ERRATA. For information on the advisory, and where to find the updated files, follow the link below. If the solution does not work for you, open a new bug report. http://rhn.redhat.com/errata/RHEA-2014-0208.html |
Created attachment 823821 [details] screensot of error Description of problem: While trying to create a support case using red-hat-access-plugin-rhsc, generating RHSC SOS report is seen as FAILED. Screenshot attached. Version-Release number of selected component (if applicable): redhat-access-plugin-rhsc-2.1.2-1.el6rhs.noarch How reproducible: 100% Steps to Reproduce: 1. Login to Red Hat access Support plugin 2. Create a new support case with all the Attachments selected 3. Actual results: RHSC SOS report is seen as FAILED while all other sosreports are generated and attached successfully. Expected results: RHSC SOS report shouldn't fail. Additional info: redhat_access_plugin_rhsc.log and screenshot of error is attached