Bug 1030248

Summary: red-hat-access-plugin-rhsc: RHSC SOS Report... FAILED while creating a new support case
Product: [Red Hat Storage] Red Hat Gluster Storage Reporter: Prasanth <pprakash>
Component: redhat-access-plugin-rhscAssignee: Spenser Shumaker <sshumake>
Status: CLOSED ERRATA QA Contact: Prasanth <pprakash>
Severity: medium Docs Contact:
Priority: high    
Version: 2.1CC: dpati, dtsang, knarra, kroberts, mmahoney, pprakash, sabose, sdharane, sharne, ssampat, sshumake
Target Milestone: ---Keywords: ZStream
Target Release: RHGS 2.1.2   
Hardware: Unspecified   
OS: Unspecified   
Whiteboard:
Fixed In Version: Doc Type: Bug Fix
Doc Text:
Previously, while creating a support case using red-hat-access-plugin-rhsc command, generating Red Hat Storage Console SOS report was failing. Now, generating Red Hat Storage Console SOS report is successful.
 Story Points: ---
Clone Of: Environment:
Last Closed: 2014-02-25 08:03:38 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Attachments:
Description Flags
screensot of error
none
redhat_access_plugin_rhsc.log none

Description Prasanth 2013-11-14 08:49:49 UTC 
Created attachment 823821 [details]
screensot of error

Description of problem:

While trying to create a support case using red-hat-access-plugin-rhsc, generating RHSC SOS report is seen as FAILED. Screenshot attached.

Version-Release number of selected component (if applicable): redhat-access-plugin-rhsc-2.1.2-1.el6rhs.noarch


How reproducible: 100%


Steps to Reproduce:
1. Login to Red Hat access Support plugin
2. Create a new support case with all the Attachments selected
3.

Actual results: RHSC SOS report is seen as FAILED while all other sosreports are generated and attached successfully.


Expected results: RHSC SOS report shouldn't fail.


Additional info: redhat_access_plugin_rhsc.log and screenshot of error is attached
Comment 1 Prasanth 2013-11-14 08:53:02 UTC 
Created attachment 823822 [details]
redhat_access_plugin_rhsc.log
Comment 9 Prasanth 2013-12-16 14:07:15 UTC 
Verified as fixed in redhat-access-plugin-rhsc-2.1.2-2.el6rhs.noarch / cb11
Comment 10 Sahina Bose 2014-01-20 05:54:20 UTC 
Spenser,
Could you provide doc text for this please?

thanks
sahina
Comment 11 Keith Robertson 2014-01-20 16:25:01 UTC 
(In reply to Sahina Bose from comment #10)
> Spenser,
> Could you provide doc text for this please?
> 
> thanks
> sahina

Info added.
Comment 12 Shalaka 2014-01-21 06:35:09 UTC 
Please review the edited DocText and signoff.
Comment 13 Shalaka 2014-01-21 06:35:21 UTC 
Please review the edited DocText and signoff.
Comment 14 Keith Robertson 2014-01-21 10:58:37 UTC 
(In reply to Shalaka from comment #13)
> Please review the edited DocText and signoff.

DocText approved.
Comment 16 errata-xmlrpc 2014-02-25 08:03:38 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

http://rhn.redhat.com/errata/RHEA-2014-0208.html