Bug 1030287

Summary:	Cannot change password
Product:	OpenShift Online	Reporter:	Anton <ah>
Component:	Management Console	Assignee:	Fabiano Franz <ffranz>
Status:	CLOSED WORKSFORME	QA Contact:	libra bugs <libra-bugs>
Severity:	medium	Docs Contact:
Priority:	unspecified
Version:	2.x	CC:	ah, bmiller, bsaylor, jliggitt, kgreenwo, software, vkumar, yujzhang
Target Milestone:	---	Keywords:	Reopened
Target Release:	---
Hardware:	Unspecified
OS:	Unspecified
Whiteboard:
Fixed In Version:		Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2014-01-03 16:12:53 UTC	Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:

Description Anton 2013-11-14 09:54:14 UTC

Description of problem:



Version-Release number of selected component (if applicable):


How reproducible:


Steps to Reproduce:
1. Forgot password, thus requested it be reset
2. Tried to change password

Actual results:

Get technical error page with the following reference.

Reference #4ca3ad7d1ad840f419612229c26f6b29

Expected results:
Should be able to change password without errors.


Additional info:

Comment 1 Yujie Zhang 2013-11-14 10:07:46 UTC

Can not reproduce it on PROD using my account yujzhang+3.

Comment 3 Jordan Liggitt 2013-11-14 14:33:53 UTC

Password reset is working for me now. Can you still recreate?

Comment 4 Anton 2013-11-14 15:16:31 UTC

Yes, I can still reproduce this.

Still unable to change password.

Still getting error.

Here is the error reference. Reference #bb0d28dc6323fef552420fb370bb9831

May I request that you re-open this.

Comment 5 Jordan Liggitt 2013-11-14 15:21:30 UTC

We're seeing some errors in the authentication integration.

Can you try logging in here:
  https://www.redhat.com/wapps/sso/login.html
and resetting your password here:
  https://www.redhat.com/wapps/ugc/protected/password.html

Comment 6 Jordan Liggitt 2013-11-14 15:33:17 UTC

Also, what is your login id?

Comment 7 software 2013-11-22 15:09:19 UTC

I'm having the same issue.

Steps to reproduce: 
1- In Openshift online, I go to My Account page. (https://openshift.redhat.com/app/account)
2- Press the grey "Change password..." button.
3- Appears the change password screen (https://openshift.redhat.com/app/account/password/edit) 
4- Type the old and new pass twice, press the blue Change Password button
5- Appears the generic error page: "We appear to be having technical difficulties"

Comment 8 Jordan Liggitt 2013-11-22 15:11:05 UTC

Thanks, are you able to log in at https://www.redhat.com/wapps/sso/login.html
and change your password at https://www.redhat.com/wapps/ugc/protected/password.html

Comment 9 software 2013-11-22 15:16:52 UTC

Hi Jordan,

I tried to log in there, but I had to create a new account. 
It seems it is a different "place".
So I don't know changing the password here will be useful for this.

Comment 10 Jordan Liggitt 2013-12-02 20:15:39 UTC

We're having trouble recreating this. If you log out of the site and log back in to https://openshift.redhat.com/app/console, can you change your password then?

Comment 11 Fabiano Franz 2014-01-03 16:12:53 UTC

Unable to recreate. Will be reopened if the user provides answer to 'needinfo'.

Comment 12 Red Hat Bugzilla 2023-09-14 01:53:38 UTC

The needinfo request[s] on this closed bug have been removed as they have been unresolved for 1000 days