Note: This bug is displayed in read-only format because
the product is no longer active in Red Hat Bugzilla.
RHEL Engineering is moving the tracking of its product development work on RHEL 6 through RHEL 9 to Red Hat Jira (issues.redhat.com). If you're a Red Hat customer, please continue to file support cases via the Red Hat customer portal. If you're not, please head to the "RHEL project" in Red Hat Jira and file new tickets here. Individual Bugzilla bugs in the statuses "NEW", "ASSIGNED", and "POST" are being migrated throughout September 2023. Bugs of Red Hat partners with an assigned Engineering Partner Manager (EPM) are migrated in late September as per pre-agreed dates. Bugs against components "kernel", "kernel-rt", and "kpatch" are only migrated if still in "NEW" or "ASSIGNED". If you cannot log in to RH Jira, please consult article #7032570. That failing, please send an e-mail to the RH Jira admins at rh-issues@redhat.com to troubleshoot your issue as a user management inquiry. The email creates a ServiceNow ticket with Red Hat. Individual Bugzilla bugs that are migrated will be moved to status "CLOSED", resolution "MIGRATED", and set with "MigratedToJIRA" in "Keywords". The link to the successor Jira issue will be found under "Links", have a little "two-footprint" icon next to it, and direct you to the "RHEL project" in Red Hat Jira (issue links are of type "https://issues.redhat.com/browse/RHEL-XXXX", where "X" is a digit). This same link will be available in a blue banner at the top of the page informing you that that bug has been migrated.
Description of problem:
Version-Release number of selected component (if applicable):
How reproducible:
4/4
Prerequisites:
Rhel7 client with following subscription-manager rpm
subscription-manager-gui-1.10.7-1.git.0.15d737b.el7.x86_64
subscription-manager-firstboot-1.10.7-1.git.0.15d737b.el7.x86_64
subscription-manager-migration-1.10.7-1.git.0.15d737b.el7.x86_64
subscription-manager-migration-data-2.0.5-1.git.0.3be2ad4.el7.noarch
subscription-manager-1.10.7-1.git.0.15d737b.el7.x86_64
Steps to Repro :
1) login to client console and subscription-manager gui using following command
subscription-manager-gui &
2) From cli register client to katello server.
3) Unregister client from katello using subscription-manager unregister option .
Expected Result :
Register and unregister process should sucessfully completed no error should display on console
Actual Result :
[root@localhost ~]# subscription-manager-gui is already running
[2]+ Done subscription-manager-gui
[root@localhost ~]#
[root@localhost ~]#
[root@localhost ~]#
[root@localhost ~]#
[root@localhost ~]# subscription-manager register
Username: admin
Password:
Organization: ACME_Corporation
The system has been registered with ID: a8d380e1-48b3-4005-acaf-ab4cac9e6e9e
[root@localhost ~]# subscription-manager unregister
Traceback (most recent call last):
File "/usr/share/rhsm/subscription_manager/cert_sorter.py", line 373, in on_ent_dir_changed
self.on_change()
File "/usr/share/rhsm/subscription_manager/cert_sorter.py", line 363, in on_change
self.load()
File "/usr/share/rhsm/subscription_manager/cert_sorter.py", line 116, in load
self._parse_server_status()
File "/usr/share/rhsm/subscription_manager/cert_sorter.py", line 135, in _parse_server_status
status = self.get_compliance_status()
File "/usr/share/rhsm/subscription_manager/cert_sorter.py", line 333, in get_compliance_status
return status_cache.load_status(self.cp_provider.get_consumer_auth_cp(), self.identity.uuid)
File "/usr/share/rhsm/subscription_manager/cache.py", line 211, in load_status
self._sync_with_server(uep, uuid)
File "/usr/share/rhsm/subscription_manager/cache.py", line 300, in _sync_with_server
self.server_status = uep.getCompliance(uuid)
File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 824, in getCompliance
return self.conn.request_get(method)
File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 548, in request_get
return self._request("GET", method)
File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 476, in _request
self.validateResponse(result, request_type, handler)
File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 528, in validateResponse
handler=handler)
rhsm.connection.UnauthorizedException: Server error attempting a GET to /katello/api/consumers/a8d380e1-48b3-4005-acaf-ab4cac9e6e9e/compliance returned status 401
Unauthorized: Invalid credentials for request.
System has been unregistered.
verified using following rpm
subscription-manager-gui-1.10.10-1.el7.x86_64
subscription-manager-1.10.10-1.el7.x86_64
subscription-manager-firstboot-1.10.10-1.el7.x86_64
working fine resolving defect to verified
This request was resolved in Red Hat Enterprise Linux 7.0.
Contact your manager or support representative in case you have further questions about the request.
Description of problem: Version-Release number of selected component (if applicable): How reproducible: 4/4 Prerequisites: Rhel7 client with following subscription-manager rpm subscription-manager-gui-1.10.7-1.git.0.15d737b.el7.x86_64 subscription-manager-firstboot-1.10.7-1.git.0.15d737b.el7.x86_64 subscription-manager-migration-1.10.7-1.git.0.15d737b.el7.x86_64 subscription-manager-migration-data-2.0.5-1.git.0.3be2ad4.el7.noarch subscription-manager-1.10.7-1.git.0.15d737b.el7.x86_64 Steps to Repro : 1) login to client console and subscription-manager gui using following command subscription-manager-gui & 2) From cli register client to katello server. 3) Unregister client from katello using subscription-manager unregister option . Expected Result : Register and unregister process should sucessfully completed no error should display on console Actual Result : [root@localhost ~]# subscription-manager-gui is already running [2]+ Done subscription-manager-gui [root@localhost ~]# [root@localhost ~]# [root@localhost ~]# [root@localhost ~]# [root@localhost ~]# subscription-manager register Username: admin Password: Organization: ACME_Corporation The system has been registered with ID: a8d380e1-48b3-4005-acaf-ab4cac9e6e9e [root@localhost ~]# subscription-manager unregister Traceback (most recent call last): File "/usr/share/rhsm/subscription_manager/cert_sorter.py", line 373, in on_ent_dir_changed self.on_change() File "/usr/share/rhsm/subscription_manager/cert_sorter.py", line 363, in on_change self.load() File "/usr/share/rhsm/subscription_manager/cert_sorter.py", line 116, in load self._parse_server_status() File "/usr/share/rhsm/subscription_manager/cert_sorter.py", line 135, in _parse_server_status status = self.get_compliance_status() File "/usr/share/rhsm/subscription_manager/cert_sorter.py", line 333, in get_compliance_status return status_cache.load_status(self.cp_provider.get_consumer_auth_cp(), self.identity.uuid) File "/usr/share/rhsm/subscription_manager/cache.py", line 211, in load_status self._sync_with_server(uep, uuid) File "/usr/share/rhsm/subscription_manager/cache.py", line 300, in _sync_with_server self.server_status = uep.getCompliance(uuid) File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 824, in getCompliance return self.conn.request_get(method) File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 548, in request_get return self._request("GET", method) File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 476, in _request self.validateResponse(result, request_type, handler) File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 528, in validateResponse handler=handler) rhsm.connection.UnauthorizedException: Server error attempting a GET to /katello/api/consumers/a8d380e1-48b3-4005-acaf-ab4cac9e6e9e/compliance returned status 401 Unauthorized: Invalid credentials for request. System has been unregistered.