Bug 1036639

Summary: [RHS-C] Administration Portal errors out "Error while executing action: A Request to the Server failed with the following Status Code: 500"
Product: Red Hat Gluster Storage Reporter: Prasanth <pprakash>
Component: rhscAssignee: anmol babu <anbabu>
Status: CLOSED ERRATA QA Contact: Prasanth <pprakash>
Severity: high Docs Contact:
Priority: high    
Version: 2.1CC: anbabu, dpati, dtsang, kmayilsa, knarra, mmahoney, pprakash, rhs-bugs, sdharane, sharne, ssampat
Target Milestone: ---Keywords: ZStream
Target Release: RHGS 2.1.2   
Hardware: Unspecified   
OS: Unspecified   
Whiteboard:
Fixed In Version: cb11 Doc Type: Bug Fix
Doc Text:
Previously, the Welcome page of Red Hat Storage Console Administration portal was not displayed and an error page was displayed. Now, with this update, the Welcome page is displayed.
 Story Points: ---
Clone Of:
: 1059082 (view as bug list) Environment:
Last Closed: 2014-02-25 08:07:06 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Bug Depends On:    
Bug Blocks: 1059082    
Attachments:
Description Flags
screenshot of error
none
SOS none

Description Prasanth 2013-12-02 11:59:23 UTC 
Created attachment 831548 [details]
screenshot of error

Description of problem:

[RHS-C] Administration Portal errors out "Error while executing action: A Request to the Server failed with the following Status Code: 500"

Version-Release number of selected component (if applicable): cb10


How reproducible: Always


Steps to Reproduce:
1. Have cb9 build installed as per: http://rhsm.pad.engineering.redhat.com/rhsc-build-cb9
2. Add the cb10 repos mentioned in: http://rhsm.pad.engineering.redhat.com/rhsc-build-cb10
3. Run # yum update rhsc-setup
4. Run # rhsc-setup
5. Take https://rhs-client3.lab.eng.blr.redhat.com/ in browser
6. Click on "Administration Portal"


Actual results: It fails to load with the following error:

"Error while executing action: A Request to the Server failed with the following Status Code: 500". Clicking on "Close" button takes you to the login page, but you won't be able to enter anything.


Following is seen in the server log:

------
2013-12-02 17:12:56,032 ERROR [org.apache.catalina.core.ContainerBase.[jboss.web].[default-host].[/webadmin]] (ajp-/127.0.0.1:8702-8) Exception while dispatching incoming RPC call: java.lang.SecurityException: Blocked request without GWT base path header (XSRF attack?)
        at com.google.gwt.rpc.server.RpcServlet.getClientOracle(RpcServlet.java:95) [gwt-servlet.jar:]
        at com.google.gwt.rpc.server.RpcServlet.processPost(RpcServlet.java:205) [gwt-servlet.jar:]
        at com.google.gwt.user.server.rpc.AbstractRemoteServiceServlet.doPost(AbstractRemoteServiceServlet.java:62) [gwt-servlet.jar:]
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:754) [jboss-servlet-api_3.0_spec.jar:1.0.2.Final-redhat-1]
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:847) [jboss-servlet-api_3.0_spec.jar:1.0.2.Final-redhat-1]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:295) [jbossweb.jar:7.2.2.Final-redhat-1]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:214) [jbossweb.jar:7.2.2.Final-redhat-1]
        at org.ovirt.engine.ui.frontend.server.gwt.GwtCachingFilter.doFilter(GwtCachingFilter.java:132) [frontend.jar:]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:246) [jbossweb.jar:7.2.2.Final-redhat-1]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:214) [jbossweb.jar:7.2.2.Final-redhat-1]
        at org.ovirt.engine.core.branding.BrandingFilter.doFilter(BrandingFilter.java:72) [branding.jar:]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:246) [jbossweb.jar:7.2.2.Final-redhat-1]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:214) [jbossweb.jar:7.2.2.Final-redhat-1]
        at org.ovirt.engine.core.utils.servlet.LocaleFilter.doFilter(LocaleFilter.java:64) [utils.jar:]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:246) [jbossweb.jar:7.2.2.Final-redhat-1]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:214) [jbossweb.jar:7.2.2.Final-redhat-1]
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:230) [jbossweb.jar:7.2.2.Final-redhat-1]
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:149) [jbossweb.jar:7.2.2.Final-redhat-1]
        at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:499) [jbossweb.jar:7.2.2.Final-redhat-1]
        at org.jboss.as.web.security.SecurityContextAssociationValve.invoke(SecurityContextAssociationValve.java:169) [jboss-as-web.jar:7.3.0.Final-redhat-10]
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:145) [jbossweb.jar:7.2.2.Final-redhat-1]
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:97) [jbossweb.jar:7.2.2.Final-redhat-1]
        at org.jboss.web.rewrite.RewriteValve.invoke(RewriteValve.java:466) [jbossweb.jar:7.2.2.Final-redhat-1]
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:102) [jbossweb.jar:7.2.2.Final-redhat-1]
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:336) [jbossweb.jar:7.2.2.Final-redhat-1]
        at org.apache.coyote.ajp.AjpProcessor.process(AjpProcessor.java:488) [jbossweb.jar:7.2.2.Final-redhat-1]
        at org.apache.coyote.ajp.AjpProtocol$AjpConnectionHandler.process(AjpProtocol.java:420) [jbossweb.jar:7.2.2.Final-redhat-1]
        at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:920) [jbossweb.jar:7.2.2.Final-redhat-1]
--------


Expected results: It should successfully load the login page.


Additional info: Screenshot attached. Logs will be attached soon.
Comment 1 Prasanth 2013-12-02 12:03:41 UTC 
rhsc-log-collector report can be downloaded from: http://rhsqe-repo.lab.eng.blr.redhat.com/sosreports/1036639/
Comment 2 Prasanth 2013-12-03 09:31:49 UTC 
On further investigation, I could see that the problem is mainly with the SSL link.

------
Web access is enabled at:
  http://rhs-client3.lab.eng.blr.redhat.com:80/ovirt-engine
  https://rhs-client3.lab.eng.blr.redhat.com:443/ovirt-engine
------

The non SSL link doesn't throw out this error.
Comment 4 Prasanth 2013-12-04 08:12:26 UTC 
To clarify, this issue is seen even with a fresh installation of CB10 build. Especially, when the SSL link (https) is taken in the browser as mentioned in #Comment 2.

Since we all use the most recommended SSL link for accessing the web admin portal, we are hitting this issue very frequently. The only work-around is to take the non-SSL link (http) in the browser and click on the "Administration Portal" which somehow re-directs again to the SSL page and we can login from there.
Comment 5 Dusmant 2013-12-04 08:50:36 UTC 
The same issue is happening even with a fresh installation of CB10 and is consistantly reproducible if you take the SSL link in the browser.
Comment 6 Matt Mahoney 2013-12-04 14:46:41 UTC 
*** Bug 1037785 has been marked as a duplicate of this bug. ***
Comment 7 Matt Mahoney 2013-12-04 14:47:27 UTC 
Created attachment 832688 [details]
SOS
Comment 9 Kanagaraj 2013-12-06 10:03:51 UTC 
In the landing page, "Administration Portal" is pointing to "https://hostname/ovirt-engine/webadmin/?locale=en_US". This is wrong. 

It should be "https://hostname/webadmin/webadmin/WebAdmin.html?locale=en_US"

This should be fixed in the welcome_page.template of rhsc-branding.
Comment 10 Prasanth 2013-12-12 08:24:56 UTC 
Verified as fixed in cb11. The SSL link is no more throwing the error.
Comment 11 Shalaka 2014-01-06 05:11:47 UTC 
Please review the edited DocText and signoff.
Comment 12 anmol babu 2014-01-06 05:45:36 UTC 
yep concise and appropriate
Comment 13 Dusmant 2014-01-06 06:48:39 UTC 
We don't need to document this, considering it's only seen during CB10/CB11 and fixed as well. Not in Big Bend release or earlier. 

I am removing the flag.
Comment 15 errata-xmlrpc 2014-02-25 08:07:06 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

http://rhn.redhat.com/errata/RHEA-2014-0208.html