Bug 1059082

Summary: Administration Portal errors out "Error while executing action: A Request to the Server failed with the following Status Code: 500", when logging in using https
Product: Red Hat Enterprise Virtualization Manager Reporter: SATHEESARAN <sasundar>
Component: ovirt-engine-webadmin-portalAssignee: Alexander Wels <awels>
Status: CLOSED DUPLICATE QA Contact: Pavel Stehlik <pstehlik>
Severity: urgent Docs Contact:
Priority: urgent    
Version: 3.3.0CC: acathrow, dpati, dtsang, ecohen, gklein, grajaiya, iheim, kmayilsa, knarra, mmahoney, oourfali, pprakash, rcyriac, Rhev-m-bugs, rhs-bugs, sabose, sasundar, sdharane, shaines, sharne, ssampat, yeylon
Target Milestone: ---Keywords: ZStream
Target Release: ---   
Hardware: x86_64   
OS: Linux   
Whiteboard: ux
Fixed In Version: Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: 1036639 Environment:
Last Closed: 2014-01-31 13:58:14 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Bug Depends On: 1036639    
Bug Blocks:    
Attachments:
Description Flags
Screenshot of the error none

Comment 1 SATHEESARAN 2014-01-29 07:02:52 UTC
This issue is seen while logging in to RHEVM using https

RHEVM Build - IS33
I tried the following,
1. Logged in to RHEVM UI portal
(i.e) https://<rhevm-host>

2. Clicked on "Administration Portal"

Got the error dialog - "Error while executing action: A Request to the Server failed with the following Status Code: 500"

Attached the screenshot of the error.

This is consistently reproducible and devoid of "gluster/RHSS" environment

Comment 2 SATHEESARAN 2014-01-29 07:05:06 UTC
Created attachment 856938 [details]
Screenshot of the  error

screenshot of RHEVM UI, when accessed through https and clicked on admin portal

Comment 3 SATHEESARAN 2014-01-30 06:24:31 UTC
This is consistently reproducible from RHEVM UI and devoid of "gluster/RHSS" environment. Why does the whiteboard says "gluster" ?

Comment 4 Oved Ourfali 2014-01-30 07:26:59 UTC
I saw it was fixed as part of the gluster branding, so I assumed the right whiteboard here is gluster.
What do you think I should put there?

Also, the bug is in "NEW" state, with nobody assigned to it, but there is a merged patch for that. Any reason not to update it?

Comment 5 Einav Cohen 2014-01-30 17:19:58 UTC
(In reply to SATHEESARAN from comment #1)
> This issue is seen while logging in to RHEVM using https
> 
> RHEVM Build - IS33

SATHEESARAN - although it seems that you indeed have IS33 rhevm (3.3.0-46) installed, it doesn't seem like you have the IS33 rhevm-branding installed; 
the rhevm-branding version that you should have is 3.3.0-1.5 (see [1]). 
it seems like you have 3.3.0-1.4 or something older than that. 
[the problematic web-admin URL was already fixed in [2] in the context of bug 1055625; this fix is included in the 3.3.0-1.5 version of the rhevm-branding package]

can you please check to see what is the rhevm-branding version installed on your IS33 RHEV-M server (rpm -qa | grep branding)? if it is 3.3.0-1.5, Alexander will look further into it. 

thanks.

[1] http://bob.eng.lab.tlv.redhat.com/builds/is33/is33_version_info.html
[2] https://gerrit.eng.lab.tlv.redhat.com/#/c/10840/

Comment 6 SATHEESARAN 2014-01-31 05:16:07 UTC
(In reply to Einav Cohen from comment #5)
> (In reply to SATHEESARAN from comment #1)
> > This issue is seen while logging in to RHEVM using https
> > 
> > RHEVM Build - IS33
> 
> SATHEESARAN - although it seems that you indeed have IS33 rhevm (3.3.0-46)
> installed, it doesn't seem like you have the IS33 rhevm-branding installed; 
> the rhevm-branding version that you should have is 3.3.0-1.5 (see [1]). 
> it seems like you have 3.3.0-1.4 or something older than that. 
> [the problematic web-admin URL was already fixed in [2] in the context of
> bug 1055625; this fix is included in the 3.3.0-1.5 version of the
> rhevm-branding package]
> 
> can you please check to see what is the rhevm-branding version installed on
> your IS33 RHEV-M server (rpm -qa | grep branding)? if it is 3.3.0-1.5,
> Alexander will look further into it. 
> 
> thanks.
> 
> [1] http://bob.eng.lab.tlv.redhat.com/builds/is33/is33_version_info.html
> [2] https://gerrit.eng.lab.tlv.redhat.com/#/c/10840/

Thanks Einav.

I was having, 3.3.0-1.4 version of 'rhevm-branding-rhev' package
[root@rhevm33 ~]# rpm -qi rhevm-branding-rhev
Name        : rhevm-branding-rhev          Relocations: (not relocatable)
Version     : 3.3.0                             Vendor: Red Hat, Inc.
Release     : 1.4.el6ev                     Build Date: Mon 23 Dec 2013 03:47:13 PM EST
Install Date: Fri 17 Jan 2014 07:56:47 AM EST      Build Host: x86-023.build.eng.bos.redhat.com
Group       : Virtualization/Management     Source RPM: rhevm-branding-rhev-3.3.0-1.4.el6ev.src.rpm
Size        : 182011                           License: ASL 2.0
Signature   : (none)
Packager    : Red Hat, Inc. <http://bugzilla.redhat.com/bugzilla>
URL         : http://www.ovirt.org
Summary     : oVirt Engine rhev branding
Description :
Branding package for rhev branding.


I have upgraded the package to , 3.3.0-1.5 version and I am not seeing this issue.

You can close this bug as required

Comment 7 Einav Cohen 2014-01-31 13:58:14 UTC
thanks SATHEESARAN.

*** This bug has been marked as a duplicate of bug 1055625 ***