Bug 1061937

Summary: Traceback thrown when there's a network issue
Product: Red Hat Enterprise Linux 7 Reporter: Sharath Dwaral <fsharath>
Component: subscription-managerAssignee: Carter Kozak <ckozak>
Status: CLOSED CURRENTRELEASE QA Contact: John Sefler <jsefler>
Severity: unspecified Docs Contact:
Priority: unspecified    
Version: 7.0CC: bkearney, ckozak, jgalipea, jmolet, jsefler, redakkan, skallesh, spandey
Target Milestone: rc   
Target Release: ---   
Hardware: Unspecified   
OS: Unspecified   
Whiteboard:
Fixed In Version: Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2014-06-13 11:08:45 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Bug Depends On:    
Bug Blocks: 863175    
Attachments:
Description Flags
friendly network error dialog presented with System Preferences open none

Description Sharath Dwaral 2014-02-05 22:07:51 UTC
Description of problem:
Traceback thrown when there's a network issue

Version-Release number of selected component (if applicable):
# subscription-manager version
server type: Red Hat Subscription Management
subscription management server: 0.9.2-1
subscription-manager: 1.10.13-1.el7
python-rhsm: 1.10.12-1.el7


How reproducible:
Always

Steps to Reproduce:
1. Open sub-man GUI and Register to candlepin
2. Open preference dialog
3. Shut down the network (systemctl stop network)
4. Try performing an action in the preference window
   (changing "Release Version"/"Service Level")

Actual results:
Traceback is thrown on stdout

Expected results:
An error message should be thrown and it should exit gracefully

Additional info:

Tracebsack:

Traceback (most recent call last):
  File "/usr/share/rhsm/subscription_manager/gui/preferences.py", line 185, in _sla_changed
    service_level=new_sla)
  File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 794, in updateConsumer
    ret = self.conn.request_put(method, params)
  File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 563, in request_put
    return self._request("PUT", method, params)
  File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 457, in _request
    conn.request(request_type, handler, body=body, headers=headers)
  File "/usr/lib64/python2.7/httplib.py", line 973, in request
    self._send_request(method, url, body, headers)
  File "/usr/lib64/python2.7/httplib.py", line 1007, in _send_request
    self.endheaders(body)
  File "/usr/lib64/python2.7/httplib.py", line 969, in endheaders
    self._send_output(message_body)
  File "/usr/lib64/python2.7/httplib.py", line 829, in _send_output
    self.send(msg)
  File "/usr/lib64/python2.7/httplib.py", line 791, in send
    self.connect()
  File "/usr/lib64/python2.7/site-packages/M2Crypto/httpslib.py", line 51, in connect
    socket.getaddrinfo(self.host, self.port, 0, socket.SOCK_STREAM):
socket.gaierror: [Errno -2] Name or service not known

Comment 1 Carter Kozak 2014-02-11 18:53:18 UTC
commit 8a2987cb802f61ee264ea4039be4e4d09c75fc1f
Author: ckozak <ckozak>
Date:   Mon Feb 10 12:06:34 2014 -0500

    safer default args in AsyncWidgetUpdater

commit c9f857bb7ae802844368deb84d181f095f06fae2
Author: ckozak <ckozak>
Date:   Mon Feb 10 11:06:22 2014 -0500

    use enumerate instead of confusing myself

commit ba755c780628e6cc2bab89f61d6ca0032fca10c7
Author: Carter Kozak <ckozak>
Date:   Thu Feb 6 10:27:42 2014 -0500

    quickly load preferences

commit 9a0e61cd546492a5738c3c8de585e5504e950a29
Author: ckozak <ckozak>
Date:   Wed Feb 5 18:01:14 2014 -0500

    1061937: preference changes occur in the background

commit a1425423eaccf642abb70204d77386ed4b03c29e
Author: ckozak <ckozak>
Date:   Wed Feb 5 15:35:21 2014 -0500

    use existing signals

commit 89d68fd7fd65e19bc38ace6d2d324e46160b1240
Author: ckozak <ckozak>
Date:   Wed Feb 5 15:00:36 2014 -0500

    simplify preferences window

Comment 3 John Sefler 2014-02-14 22:03:52 UTC
Created attachment 863442 [details]
friendly network error dialog presented with System Preferences open

Verifying Version...
[root@jsefler-7 ~]# rpm -q subscription-manager-gui
subscription-manager-gui-1.10.14-1.el7.x86_64

Screeshot shows that when the System Preferences is opened and the network is stopped, a friendly "Network error" dialog is presented without any traceback to the console when attempting to interact with the System Preferences dialog.  The Close button still works as expected.

Moving to VERIFIED

Comment 4 Ludek Smid 2014-06-13 11:08:45 UTC
This request was resolved in Red Hat Enterprise Linux 7.0.

Contact your manager or support representative in case you have further questions about the request.