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Bug 1061937 - Traceback thrown when there's a network issue
Summary: Traceback thrown when there's a network issue
Keywords:
Status: CLOSED CURRENTRELEASE
Alias: None
Product: Red Hat Enterprise Linux 7
Classification: Red Hat
Component: subscription-manager
Version: 7.0
Hardware: Unspecified
OS: Unspecified
unspecified
unspecified
Target Milestone: rc
: ---
Assignee: Carter Kozak
QA Contact: John Sefler
URL:
Whiteboard:
Depends On:
Blocks: rhsm-rhel70
TreeView+ depends on / blocked
 
Reported: 2014-02-05 22:07 UTC by Sharath Dwaral
Modified: 2015-03-23 01:14 UTC (History)
8 users (show)

Fixed In Version:
Doc Type: Bug Fix
Doc Text:
Clone Of:
Environment:
Last Closed: 2014-06-13 11:08:45 UTC
Target Upstream Version:
Embargoed:


Attachments (Terms of Use)
friendly network error dialog presented with System Preferences open (178.37 KB, image/png)
2014-02-14 22:03 UTC, John Sefler
no flags Details

Description Sharath Dwaral 2014-02-05 22:07:51 UTC
Description of problem:
Traceback thrown when there's a network issue

Version-Release number of selected component (if applicable):
# subscription-manager version
server type: Red Hat Subscription Management
subscription management server: 0.9.2-1
subscription-manager: 1.10.13-1.el7
python-rhsm: 1.10.12-1.el7


How reproducible:
Always

Steps to Reproduce:
1. Open sub-man GUI and Register to candlepin
2. Open preference dialog
3. Shut down the network (systemctl stop network)
4. Try performing an action in the preference window
   (changing "Release Version"/"Service Level")

Actual results:
Traceback is thrown on stdout

Expected results:
An error message should be thrown and it should exit gracefully

Additional info:

Tracebsack:

Traceback (most recent call last):
  File "/usr/share/rhsm/subscription_manager/gui/preferences.py", line 185, in _sla_changed
    service_level=new_sla)
  File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 794, in updateConsumer
    ret = self.conn.request_put(method, params)
  File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 563, in request_put
    return self._request("PUT", method, params)
  File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 457, in _request
    conn.request(request_type, handler, body=body, headers=headers)
  File "/usr/lib64/python2.7/httplib.py", line 973, in request
    self._send_request(method, url, body, headers)
  File "/usr/lib64/python2.7/httplib.py", line 1007, in _send_request
    self.endheaders(body)
  File "/usr/lib64/python2.7/httplib.py", line 969, in endheaders
    self._send_output(message_body)
  File "/usr/lib64/python2.7/httplib.py", line 829, in _send_output
    self.send(msg)
  File "/usr/lib64/python2.7/httplib.py", line 791, in send
    self.connect()
  File "/usr/lib64/python2.7/site-packages/M2Crypto/httpslib.py", line 51, in connect
    socket.getaddrinfo(self.host, self.port, 0, socket.SOCK_STREAM):
socket.gaierror: [Errno -2] Name or service not known

Comment 1 Carter Kozak 2014-02-11 18:53:18 UTC
commit 8a2987cb802f61ee264ea4039be4e4d09c75fc1f
Author: ckozak <ckozak>
Date:   Mon Feb 10 12:06:34 2014 -0500

    safer default args in AsyncWidgetUpdater

commit c9f857bb7ae802844368deb84d181f095f06fae2
Author: ckozak <ckozak>
Date:   Mon Feb 10 11:06:22 2014 -0500

    use enumerate instead of confusing myself

commit ba755c780628e6cc2bab89f61d6ca0032fca10c7
Author: Carter Kozak <ckozak>
Date:   Thu Feb 6 10:27:42 2014 -0500

    quickly load preferences

commit 9a0e61cd546492a5738c3c8de585e5504e950a29
Author: ckozak <ckozak>
Date:   Wed Feb 5 18:01:14 2014 -0500

    1061937: preference changes occur in the background

commit a1425423eaccf642abb70204d77386ed4b03c29e
Author: ckozak <ckozak>
Date:   Wed Feb 5 15:35:21 2014 -0500

    use existing signals

commit 89d68fd7fd65e19bc38ace6d2d324e46160b1240
Author: ckozak <ckozak>
Date:   Wed Feb 5 15:00:36 2014 -0500

    simplify preferences window

Comment 3 John Sefler 2014-02-14 22:03:52 UTC
Created attachment 863442 [details]
friendly network error dialog presented with System Preferences open

Verifying Version...
[root@jsefler-7 ~]# rpm -q subscription-manager-gui
subscription-manager-gui-1.10.14-1.el7.x86_64

Screeshot shows that when the System Preferences is opened and the network is stopped, a friendly "Network error" dialog is presented without any traceback to the console when attempting to interact with the System Preferences dialog.  The Close button still works as expected.

Moving to VERIFIED

Comment 4 Ludek Smid 2014-06-13 11:08:45 UTC
This request was resolved in Red Hat Enterprise Linux 7.0.

Contact your manager or support representative in case you have further questions about the request.


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