Bug 1073831
| Summary: | Test page is not printed | ||||||||
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| Product: | [Fedora] Fedora | Reporter: | antonio montagnani <antonio.montagnani> | ||||||
| Component: | cups | Assignee: | Tim Waugh <twaugh> | ||||||
| Status: | CLOSED INSUFFICIENT_DATA | QA Contact: | Fedora Extras Quality Assurance <extras-qa> | ||||||
| Severity: | unspecified | Docs Contact: | |||||||
| Priority: | unspecified | ||||||||
| Version: | 20 | CC: | antonio.montagnani, jpopelka, twaugh | ||||||
| Target Milestone: | --- | ||||||||
| Target Release: | --- | ||||||||
| Hardware: | Unspecified | ||||||||
| OS: | Unspecified | ||||||||
| Whiteboard: | |||||||||
| Fixed In Version: | Doc Type: | Bug Fix | |||||||
| Doc Text: | Story Points: | --- | |||||||
| Clone Of: | Environment: | ||||||||
| Last Closed: | 2014-07-02 13:44:05 UTC | Type: | Bug | ||||||
| Regression: | --- | Mount Type: | --- | ||||||
| Documentation: | --- | CRM: | |||||||
| Verified Versions: | Category: | --- | |||||||
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |||||||
| Cloudforms Team: | --- | Target Upstream Version: | |||||||
| Embargoed: | |||||||||
| Attachments: |
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I can't see anything special about 'Job 2436' in the log. It looks like the page was sent successfully. The printer certainly accepted the job. Did the printer do anything at all? no, the printer blinked for a while, but I got error 91 on the printer log. Funny as I could print the printer test page and any document in any format. Until monday I can't print anything, anyway do not hesitate to ask for any additional info or test.. (In reply to antonio montagnani from comment #3) > I got error 91 on the printer log. That looks relevant. What's this printer log? What does the complete message say? Created attachment 904615 [details]
new trobleshoot output
I tested again: test page is not printed, while printer test page is printed!! no idea how to see log printer page
Can you please change the "Auto Continue" setting on the printer to "Off" and try again? unfortunately this is an office printer where I cannot make any change (and there is no operator as the office is small and I am not allowed to operate) There is further advice about 'error 91' on this page: http://www.copytechnet.com/forums/ricoh-savin-gestetner-lanier/22699-ricoh-print-error-log-codes.html#post85061 Without being able to try some of those solutions it's difficult to see how to proceed. Hope you get it working. |
Created attachment 871832 [details] output of debugging Description of problem: test page is not printed, but jobs are ok on a Ricoh Aficio MP W2401 plotter Version-Release number of selected component (if applicable): cups-1.7.0-9.fc20.i686 How reproducible: always Steps to Reproduce: 1.just send a Test page 2. 3. Actual results: No print Expected results: Test page should be printed Additional info: standard jobs (i.e. dwg files are printed and also printer test page)