Bug 1076220

Summary:	RHEV-toolsSetup_3.3_11 installation failed on a windows 2012 R2 Standard x86_64 with "No supported OS was detected. Aborting installation" error message.
Product:	Red Hat Enterprise Virtualization Manager	Reporter:	Udayendu Sekhar Kar <ukar>
Component:	Windows Guest Tools	Assignee:	Lev Veyde <lveyde>
Status:	CLOSED ERRATA	QA Contact:	Jiri Belka <jbelka>
Severity:	high	Docs Contact:
Priority:	high
Version:	3.3.0	CC:	aberezin, bazulay, dblechte, dfediuck, dossow, howey.vernon, iheim, juwu, knoel, lveyde, michal.skrivanek, mkenneth, rbalakri, Rhev-m-bugs, rpai, sbonazzo, sherold, vrozenfe, yeylon
Target Milestone:	---	Keywords:	Reopened, ZStream
Target Release:	3.5.0
Hardware:	x86_64
OS:	Windows
Whiteboard:	integration
Fixed In Version:		Doc Type:	Bug Fix
Doc Text:	Previously, Windows Server 2012 R2 was unsupported in Red Hat Enterprise Virtualization 3.3, so no guest tools can be installed for Windows Server 2012 R2 using the RHEV 3.3 installer. With this update, support for Windows Server 2012 R2 and Windows 8.1 has been added and is now supported in Red Hat Enterprise Virtualization 3.4 and Red Hat Enterprise Virtualization 3.5.	Story Points:	---
Clone Of:
Clones:	1117213 (view as bug list)		Environment:
Last Closed:	2015-02-11 17:41:15 UTC	Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:
Bug Depends On:
Bug Blocks:	1117213, 1142923, 1156165

Description Udayendu Sekhar Kar 2014-03-13 19:44:41 UTC

Description of problem:
RHEV-toolsSetup_3.3_11 installation failed on a windows 2012 R2 Standard x86_64 with "No supported OS was detected. Aborting installation" error message. Following error messages were available in the "Install.RHEV-tools.log" file:

----
AmIUpgrade : it is NOT an upgrade  Status: La operación se completó correctamente.
OS Major Ver = (6), OS Minor Ver = (3) Status: Information
OSVer = (603), Wow64 = (1), ProductType = (3) Status: Information
No supported OS was detected. Aborting installation. Status: Information
The installation is aborted Status: Information
----

Version-Release of selected component (if applicable):
RHEVM 3.3
RHEV-toolsSetup_3.3_11
Windows 2012 R2 x86_64 Standard

How reproducible:
Everytime in customer's environment.

Steps to Reproduce:
1.
2.
3.

Actual results:
Installation fail.

Expected results:
Should be able to install.

Comment 3 Michal Skrivanek 2014-03-25 09:20:15 UTC

this is an issue in installer, not guest agent

Comment 4 Lev Veyde 2014-03-25 12:38:52 UTC

That is because we yet to support Windows 8.1 and Windows 2012 R2 in RHEV 3.3, and I'm not sure we will support it.

Comment 14 Jiri Belka 2014-08-05 14:24:01 UTC

ok, 3.5.1

Comment 17 errata-xmlrpc 2015-02-11 17:41:15 UTC

Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://rhn.redhat.com/errata/RHEA-2015-0198.html