Bug 1104499
| Summary: | [WGT] QEMU-GA ERROR on upgrade - Another version of this product is already installed. Installation of this version cannot continue. | ||||||
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| Product: | Red Hat Enterprise Linux 6 | Reporter: | Jiri Belka <jbelka> | ||||
| Component: | virtio-win | Assignee: | Yvugenfi <yvugenfi> | ||||
| Status: | CLOSED ERRATA | QA Contact: | Virtualization Bugs <virt-bugs> | ||||
| Severity: | high | Docs Contact: | |||||
| Priority: | unspecified | ||||||
| Version: | 6.6 | CC: | bazulay, bcao, bsarathy, gklein, iheim, juzhang, lveyde, qzhang, rbalakri, Rhev-m-bugs, rhod, sluo, tlavigne, yeylon, yvugenfi | ||||
| Target Milestone: | pre-dev-freeze | ||||||
| Target Release: | --- | ||||||
| Hardware: | Unspecified | ||||||
| OS: | Unspecified | ||||||
| Whiteboard: | |||||||
| Fixed In Version: | qemu-ga-win-7.0.9 | Doc Type: | Bug Fix | ||||
| Doc Text: |
Cause:
During uninstall some registry entries related to VSS service were not removed completely.
Consequence:
During next installation the installer will fail.
Fix:
Remove all the VSS related registry entries during uninstallation.
Result:
Installation work correctly.
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Story Points: | --- | ||||
| Clone Of: | Environment: | ||||||
| Last Closed: | 2014-10-14 08:21:11 UTC | Type: | Bug | ||||
| Regression: | --- | Mount Type: | --- | ||||
| Documentation: | --- | CRM: | |||||
| Verified Versions: | Category: | --- | |||||
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |||||
| Cloudforms Team: | --- | Target Upstream Version: | |||||
| Embargoed: | |||||||
| Bug Depends On: | |||||||
| Bug Blocks: | 1131838 | ||||||
| Attachments: |
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Tried to upgrade from qemu-ga-win-7.0-8 to qemu-ga-win-7.0-9 which can update successfully without any error prompt and the virtagent work well. host info: # uname -r && rpm -q qemu-kvm-rhev 2.6.32-471.el6.x86_64 qemu-kvm-rhev-0.12.1.2-2.427.el6.x86_64 guest info: win7 64bit virtio-win-prewhql-0.1-79 qemu-ga-win-7.0-8 qemu-ga-win-7.0-9 Steps: 1.launch a KVM guest with the virtagent. e.g:...-device virtio-serial-pci,id=virtio-serial0,max_ports=16,vectors=0,bus=pci.0,addr=0x3 -chardev socket,path=/tmp/qga.sock,server,nowait,id=qga0 -device virtserialport,chardev=qga0,name=org.qemu.guest_agent.0 2.install virtio-serial and qemu-ga-win-7.0-8 in guest. 3.upgrade it to qemu-ga-win-7.0-9 Results: after step 3, it can upgrade from qemu-ga-win-7.0-8 to qemu-ga-win-7.0-9 successfully. I checked the log from 'Computer Management'----'System Tools'----'Event Viewer'----'Windows logs'----'Application' which did not see any error message log. Best Regards, sluo (In reply to Sibiao Luo from comment #5) > Tried to upgrade from qemu-ga-win-7.0-8 to qemu-ga-win-7.0-9 which can > update successfully without any error prompt and the virtagent work well. > Thanks! (In reply to Yan Vugenfirer from comment #6) > (In reply to Sibiao Luo from comment #5) > > Tried to upgrade from qemu-ga-win-7.0-8 to qemu-ga-win-7.0-9 which can > > update successfully without any error prompt and the virtagent work well. > > > > Thanks! BTW, forgot to tell that I can reproduce this issue via upgrading from qemu-ga-win-7.0-7 to qemu-ga-win-7.0-8. host info: # uname -r && rpm -q qemu-kvm-rhev 2.6.32-471.el6.x86_64 qemu-kvm-rhev-0.12.1.2-2.427.el6.x86_64 guest info: win7 64bit virtio-win-prewhql-0.1-79 qemu-ga-win-7.0-8 qemu-ga-win-7.0-7 Best Regards, sluo OK, tested with WGT 3.4.7. QGA updated from 7.0.0.7 to 7.0.0.9. Based on comment #8&comment #9 Move status to Verified Since the problem described in this bug report should be resolved in a recent advisory, it has been closed with a resolution of ERRATA. For information on the advisory, and where to find the updated files, follow the link below. If the solution does not work for you, open a new bug report. http://rhn.redhat.com/errata/RHBA-2014-1592.html |
Created attachment 902014 [details] log Description of problem: ... MSI (s) (78:1C) [08:11:22:640]: Product: QEMU guest agent -- Configuration failed. MSI (s) (78:1C) [08:11:22:640]: Windows Installer reconfigured the product. Product Name: QEMU guest agent. Product Version: 7.0.0.8. Product Language: 1033. Manufacturer: Red Hat, Inc.. Reconfiguration success or error status: 1638. MSI (s) (78:1C) [08:11:22:640]: MainEngineThread is returning 1638 MSI (s) (78:E4) [08:11:22:640]: No System Restore sequence number for this installation. Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel. {FB0A0D66-C7FB-4E2E-A16B-C4A3BFE8D13B} ... Version-Release number of selected component (if applicable): 3.4.5/qemu-ga-msi-4.11-3 How reproducible: 100% Steps to Reproduce: 1. windows 7 32bit with 3.3.14 WGT installed 2. upgrade to WGT 3.4.5 3. check last dialog during upgrade for qemu-ga status Actual results: ERROR Expected results: OK Additional info: