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Bug 1104499 - [WGT] QEMU-GA ERROR on upgrade - Another version of this product is already installed. Installation of this version cannot continue.
Summary: [WGT] QEMU-GA ERROR on upgrade - Another version of this product is already i...
Keywords:
Status: CLOSED ERRATA
Alias: None
Product: Red Hat Enterprise Linux 6
Classification: Red Hat
Component: virtio-win
Version: 6.6
Hardware: Unspecified
OS: Unspecified
unspecified
high
Target Milestone: pre-dev-freeze
: ---
Assignee: Yvugenfi@redhat.com
QA Contact: Virtualization Bugs
URL:
Whiteboard:
Depends On:
Blocks: 1131838
TreeView+ depends on / blocked
 
Reported: 2014-06-04 07:26 UTC by Jiri Belka
Modified: 2014-10-14 08:21 UTC (History)
15 users (show)

Fixed In Version: qemu-ga-win-7.0.9
Doc Type: Bug Fix
Doc Text:
Cause: During uninstall some registry entries related to VSS service were not removed completely. Consequence: During next installation the installer will fail. Fix: Remove all the VSS related registry entries during uninstallation. Result: Installation work correctly.
Clone Of:
Environment:
Last Closed: 2014-10-14 08:21:11 UTC
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)
log (8.13 KB, text/plain)
2014-06-04 07:26 UTC, Jiri Belka 		no flags Details
View All


Links
System ID Private Priority Status Summary Last Updated
Red Hat Product Errata RHBA-2014:1592 0 normal SHIPPED_LIVE virtio-win bug fix update 2014-10-14 01:27:03 UTC

Description Jiri Belka 2014-06-04 07:26:19 UTC 
Created attachment 902014 [details]
log

Description of problem:

...
MSI (s) (78:1C) [08:11:22:640]: Product: QEMU guest agent -- Configuration failed.

MSI (s) (78:1C) [08:11:22:640]: Windows Installer reconfigured the product. Product Name: QEMU guest agent. Product Version: 7.0.0.8. Product Language: 1033. Manufacturer: Red Hat, Inc.. Reconfiguration success or error status: 1638.

MSI (s) (78:1C) [08:11:22:640]: MainEngineThread is returning 1638
MSI (s) (78:E4) [08:11:22:640]: No System Restore sequence number for this installation.
Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel.
{FB0A0D66-C7FB-4E2E-A16B-C4A3BFE8D13B}
...

Version-Release number of selected component (if applicable):
3.4.5/qemu-ga-msi-4.11-3

How reproducible:
100%

Steps to Reproduce:
1. windows 7 32bit with 3.3.14 WGT installed
2. upgrade to WGT 3.4.5
3. check last dialog during upgrade for qemu-ga status

Actual results:
ERROR

Expected results:
OK

Additional info:
Comment 5 Sibiao Luo 2014-06-11 06:15:32 UTC 
Tried to upgrade from qemu-ga-win-7.0-8 to qemu-ga-win-7.0-9 which can update successfully without any error prompt and the virtagent work well.

host info:
# uname -r && rpm -q qemu-kvm-rhev
2.6.32-471.el6.x86_64
qemu-kvm-rhev-0.12.1.2-2.427.el6.x86_64

guest info:
win7 64bit
virtio-win-prewhql-0.1-79
qemu-ga-win-7.0-8
qemu-ga-win-7.0-9

Steps:
1.launch a KVM guest with the virtagent.
e.g:...-device virtio-serial-pci,id=virtio-serial0,max_ports=16,vectors=0,bus=pci.0,addr=0x3 -chardev socket,path=/tmp/qga.sock,server,nowait,id=qga0 -device virtserialport,chardev=qga0,name=org.qemu.guest_agent.0
2.install virtio-serial and qemu-ga-win-7.0-8 in guest.
3.upgrade it to qemu-ga-win-7.0-9

Results:
after step 3, it can upgrade from qemu-ga-win-7.0-8 to qemu-ga-win-7.0-9 successfully.
I checked the log from 'Computer Management'----'System Tools'----'Event Viewer'----'Windows logs'----'Application' which did not see any error message log.

Best Regards,
sluo
Comment 6 Yvugenfi@redhat.com 2014-06-11 07:55:17 UTC 
(In reply to Sibiao Luo from comment #5)
> Tried to upgrade from qemu-ga-win-7.0-8 to qemu-ga-win-7.0-9 which can
> update successfully without any error prompt and the virtagent work well.
> 

Thanks!
Comment 7 Sibiao Luo 2014-06-11 09:53:44 UTC 
(In reply to Yan Vugenfirer from comment #6)
> (In reply to Sibiao Luo from comment #5)
> > Tried to upgrade from qemu-ga-win-7.0-8 to qemu-ga-win-7.0-9 which can
> > update successfully without any error prompt and the virtagent work well.
> > 
> 
> Thanks!
BTW, forgot to tell that I can reproduce this issue via upgrading from qemu-ga-win-7.0-7 to qemu-ga-win-7.0-8.

host info:
# uname -r && rpm -q qemu-kvm-rhev
2.6.32-471.el6.x86_64
qemu-kvm-rhev-0.12.1.2-2.427.el6.x86_64

guest info:
win7 64bit
virtio-win-prewhql-0.1-79
qemu-ga-win-7.0-8
qemu-ga-win-7.0-7

Best Regards,
sluo
Comment 8 Jiri Belka 2014-06-16 07:56:18 UTC 
OK, tested with WGT 3.4.7. QGA updated from 7.0.0.7 to 7.0.0.9.
Comment 10 Mike Cao 2014-07-21 09:45:29 UTC 
Based on comment #8&comment #9 
Move status to Verified
Comment 11 errata-xmlrpc 2014-10-14 08:21:11 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

http://rhn.redhat.com/errata/RHBA-2014-1592.html
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