Red Hat Bugzilla – 1104499 – [WGT] QEMU-GA ERROR on upgrade - Another version of this product is already installed. Installation of this version cannot continue.
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Cause:
During uninstall some registry entries related to VSS service were not removed completely.
Consequence:
During next installation the installer will fail.
Fix:
Remove all the VSS related registry entries during uninstallation.
Result:
Installation work correctly.
Created attachment 902014[details]
log
Description of problem:
...
MSI (s) (78:1C) [08:11:22:640]: Product: QEMU guest agent -- Configuration failed.
MSI (s) (78:1C) [08:11:22:640]: Windows Installer reconfigured the product. Product Name: QEMU guest agent. Product Version: 7.0.0.8. Product Language: 1033. Manufacturer: Red Hat, Inc.. Reconfiguration success or error status: 1638.
MSI (s) (78:1C) [08:11:22:640]: MainEngineThread is returning 1638
MSI (s) (78:E4) [08:11:22:640]: No System Restore sequence number for this installation.
Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel.
{FB0A0D66-C7FB-4E2E-A16B-C4A3BFE8D13B}
...
Version-Release number of selected component (if applicable):
3.4.5/qemu-ga-msi-4.11-3
How reproducible:
100%
Steps to Reproduce:
1. windows 7 32bit with 3.3.14 WGT installed
2. upgrade to WGT 3.4.5
3. check last dialog during upgrade for qemu-ga status
Actual results:
ERROR
Expected results:
OK
Additional info:
Tried to upgrade from qemu-ga-win-7.0-8 to qemu-ga-win-7.0-9 which can update successfully without any error prompt and the virtagent work well.
host info:
# uname -r && rpm -q qemu-kvm-rhev
2.6.32-471.el6.x86_64
qemu-kvm-rhev-0.12.1.2-2.427.el6.x86_64
guest info:
win7 64bit
virtio-win-prewhql-0.1-79
qemu-ga-win-7.0-8
qemu-ga-win-7.0-9
Steps:
1.launch a KVM guest with the virtagent.
e.g:...-device virtio-serial-pci,id=virtio-serial0,max_ports=16,vectors=0,bus=pci.0,addr=0x3 -chardev socket,path=/tmp/qga.sock,server,nowait,id=qga0 -device virtserialport,chardev=qga0,name=org.qemu.guest_agent.0
2.install virtio-serial and qemu-ga-win-7.0-8 in guest.
3.upgrade it to qemu-ga-win-7.0-9
Results:
after step 3, it can upgrade from qemu-ga-win-7.0-8 to qemu-ga-win-7.0-9 successfully.
I checked the log from 'Computer Management'----'System Tools'----'Event Viewer'----'Windows logs'----'Application' which did not see any error message log.
Best Regards,
sluo
Comment 6Yvugenfi@redhat.com
2014-06-11 07:55:17 UTC
(In reply to Sibiao Luo from comment #5)
> Tried to upgrade from qemu-ga-win-7.0-8 to qemu-ga-win-7.0-9 which can
> update successfully without any error prompt and the virtagent work well.
>
Thanks!
(In reply to Yan Vugenfirer from comment #6)
> (In reply to Sibiao Luo from comment #5)
> > Tried to upgrade from qemu-ga-win-7.0-8 to qemu-ga-win-7.0-9 which can
> > update successfully without any error prompt and the virtagent work well.
> >
>
> Thanks!
BTW, forgot to tell that I can reproduce this issue via upgrading from qemu-ga-win-7.0-7 to qemu-ga-win-7.0-8.
host info:
# uname -r && rpm -q qemu-kvm-rhev
2.6.32-471.el6.x86_64
qemu-kvm-rhev-0.12.1.2-2.427.el6.x86_64
guest info:
win7 64bit
virtio-win-prewhql-0.1-79
qemu-ga-win-7.0-8
qemu-ga-win-7.0-7
Best Regards,
sluo
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.
For information on the advisory, and where to find the updated
files, follow the link below.
If the solution does not work for you, open a new bug report.
http://rhn.redhat.com/errata/RHBA-2014-1592.html
Created attachment 902014 [details] log Description of problem: ... MSI (s) (78:1C) [08:11:22:640]: Product: QEMU guest agent -- Configuration failed. MSI (s) (78:1C) [08:11:22:640]: Windows Installer reconfigured the product. Product Name: QEMU guest agent. Product Version: 7.0.0.8. Product Language: 1033. Manufacturer: Red Hat, Inc.. Reconfiguration success or error status: 1638. MSI (s) (78:1C) [08:11:22:640]: MainEngineThread is returning 1638 MSI (s) (78:E4) [08:11:22:640]: No System Restore sequence number for this installation. Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel. {FB0A0D66-C7FB-4E2E-A16B-C4A3BFE8D13B} ... Version-Release number of selected component (if applicable): 3.4.5/qemu-ga-msi-4.11-3 How reproducible: 100% Steps to Reproduce: 1. windows 7 32bit with 3.3.14 WGT installed 2. upgrade to WGT 3.4.5 3. check last dialog during upgrade for qemu-ga status Actual results: ERROR Expected results: OK Additional info: