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Bug 1122282

Summary: [RFE] Admin Portal integration with Red Hat Support Tool
Product: OpenShift Container Platform Reporter: Eric Rich <erich>
Component: RFEAssignee: Eric Rich <erich>
Status: CLOSED CANTFIX QA Contact:
Severity: unspecified Docs Contact:
Priority: unspecified    
Version: 3.1.0CC: bleanhar, erich, jokerman, kroberts, mbarrett, mmccomas, sspeiche
Target Milestone: ---Keywords: FutureFeature
Target Release: ---Flags: sspeiche: needinfo+
Hardware: Unspecified   
OS: Unspecified   
Whiteboard:
Fixed In Version: Doc Type: Enhancement
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2016-04-23 09:32:31 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:

Description Eric Rich 2014-07-22 20:34:46 UTC 
Description of problem:

It would be nice if the Admin Portal (OSE) have a tab or integrate with https://mojo.redhat.com/docs/DOC-927268 so that admins could use the admin portal to file support cases and provide logs from the OSE environment. 

Additional info:

Similar to https://bugzilla.redhat.com/show_bug.cgi?id=1122276 << the Red Hat support tool may want to take advantage of this RFE for filing cases on GEARS. 

Similar to https://bugzilla.redhat.com/show_bug.cgi?id=1039755 << the Red Hat support tool may want to take advantage of the sosreport plugin to collect OSE logs from Nodes (as reported by oo-mco ping) or the brokers (support nodes).
Comment 7 Eric Rich 2016-04-14 12:52:28 UTC 
For more information on the Red Hat Support Tool:

https://access.redhat.com/articles/445443

For information on how other products have implemented this tool: 
https://access.redhat.com/articles/425603
https://access.redhat.com/documentation/en/red-hat-enterprise-linux-openstack-platform/version-7/logging-monitoring-and-troubleshooting-guide/#openstack_dashboard_red_hat_access_tab


Keith, can you comment on how this was implemented in other products and how / what value it could have in OpenShift?