Bug 1134780

Summary: Open new EAP CSP case from JON, JBoss EAP 6.3.0 'product' and 'version' not loading automatically
Product: [JBoss] JBoss Operations Network Reporter: Jeeva Kandasamy <jkandasa>
Component: UIAssignee: Libor Zoubek <lzoubek>
Status: CLOSED NOTABUG QA Contact: Mike Foley <mfoley>
Severity: high Docs Contact:
Priority: unspecified    
Version: JON 3.3.0CC: jkandasa, myarboro, theute
Target Milestone: ---   
Target Release: JON 3.3.0   
Hardware: Unspecified   
OS: Unspecified   
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Fixed In Version: Doc Type: Bug Fix
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Clone Of: Environment:
Last Closed: 2014-09-02 08:40:02 UTC Type: Bug
Regression: --- Mount Type: ---
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Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
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Bug Blocks: 1070431    
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version is not loading automatically none

Description Jeeva Kandasamy 2014-08-28 09:09:54 UTC 
Created attachment 931783 [details]
version is not loading automatically

Description of problem:
Open new EAP CSP case from JON, JBoss EAP 6.3.0 'product' and 'version' not loading automatically. If JBoss EAP 6.3.0 is on remote machine.

Version-Release number of selected component (if applicable):
JBoss Operations Network	
Version : 3.3.0.ER01
Build Number : 23b3476:f3aa7e7
GWT Version : 2.5.0
SmartGWT Version : 3.0p

Browser: Firefox 31.0

How reproducible:
always

Steps to Reproduce:
1. Configure JBoss EAP 6.3.0 on remote machine (Should not be in the same machine where JON is running)
2. Select the EAP from step #1, right click on EAP instance from inventory tree list
3. Select a menu 'Open Support Case'
4. It's redirecting to open new support case page, But Product and Product Version is not loading automatically.

Additional info: Screen shot is attached
Comment 2 Libor Zoubek 2014-09-01 11:31:53 UTC 
This is probably not a bug. 

While opening a new support case We're reading 2 traits (Product Name and Product Version) from EAP resource. If those 2 traits are not yet collected, version & product does not get pre-selected. Those 2 traits collect every 24h (while it initially collects much sooner), which is enough time for customer to get into troubles with EAP and open support case.

I admit 'though, that I could read same info from resource version property, that is detected at discovery time thus available any time. That said, using traits is better, since those values come from EAP management API while resource.version was once parsed from text files or even jar files and seems to be more error prone.

Jeeva, could you verify, version and product name is correctly loaded after making sure you have those 2 trait values?
Comment 3 Jeeva Kandasamy 2014-09-02 06:35:06 UTC 
Libor, Yes, it's loading properly after some hours/days. I tested on a machine after 3 days.
Comment 4 Libor Zoubek 2014-09-02 08:40:02 UTC 
Thank you Jeeva, 

closing as not a bug