Created attachment 931783 [details] version is not loading automatically Description of problem: Open new EAP CSP case from JON, JBoss EAP 6.3.0 'product' and 'version' not loading automatically. If JBoss EAP 6.3.0 is on remote machine. Version-Release number of selected component (if applicable): JBoss Operations Network Version : 3.3.0.ER01 Build Number : 23b3476:f3aa7e7 GWT Version : 2.5.0 SmartGWT Version : 3.0p Browser: Firefox 31.0 How reproducible: always Steps to Reproduce: 1. Configure JBoss EAP 6.3.0 on remote machine (Should not be in the same machine where JON is running) 2. Select the EAP from step #1, right click on EAP instance from inventory tree list 3. Select a menu 'Open Support Case' 4. It's redirecting to open new support case page, But Product and Product Version is not loading automatically. Additional info: Screen shot is attached
This is probably not a bug. While opening a new support case We're reading 2 traits (Product Name and Product Version) from EAP resource. If those 2 traits are not yet collected, version & product does not get pre-selected. Those 2 traits collect every 24h (while it initially collects much sooner), which is enough time for customer to get into troubles with EAP and open support case. I admit 'though, that I could read same info from resource version property, that is detected at discovery time thus available any time. That said, using traits is better, since those values come from EAP management API while resource.version was once parsed from text files or even jar files and seems to be more error prone. Jeeva, could you verify, version and product name is correctly loaded after making sure you have those 2 trait values?
Libor, Yes, it's loading properly after some hours/days. I tested on a machine after 3 days.
Thank you Jeeva, closing as not a bug