Bug 1157253

Summary:	troubleshoot: empty journal means user doesn't have read access so give instructions
Product:	[Fedora] Fedora	Reporter:	Tim Waugh <twaugh>
Component:	system-config-printer	Assignee:	Tim Waugh <twaugh>
Status:	CLOSED ERRATA	QA Contact:	Fedora Extras Quality Assurance <extras-qa>
Severity:	unspecified	Docs Contact:
Priority:	unspecified
Version:	21	CC:	jpopelka, twaugh
Target Milestone:	---
Target Release:	---
Hardware:	Unspecified
OS:	Unspecified
Whiteboard:
Fixed In Version:	system-config-printer-1.5.4-1.fc21	Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2014-11-15 09:19:58 UTC	Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:

Description Tim Waugh 2014-10-26 17:23:37 UTC

Description of problem:
When running the troubleshooter, if the error_log is empty and so is the journal, the most likely scenario is that the journal has the data but the user is unable to read because they are not in a privileged group.

In that situation, the user should be given a journalctl command line they can copy and paste in order to get the relevant journal entries.

Version-Release number of selected component (if applicable):
system-config-printer-1.5.3-1.fc21.x86_64

Comment 1 Tim Waugh 2014-10-28 16:27:59 UTC

Fixed upstream:
https://git.fedorahosted.org/cgit/system-config-printer.git/commit/?h=1.4.x&id=7948d3afeeffc2b3fa2026fa76a650313602d0e2

Comment 2 Fedora Update System 2014-11-10 18:07:06 UTC

system-config-printer-1.5.4-1.fc21 has been submitted as an update for Fedora 21.
https://admin.fedoraproject.org/updates/system-config-printer-1.5.4-1.fc21

Comment 3 Fedora Update System 2014-11-10 18:46:15 UTC

system-config-printer-1.4.7-1.fc20 has been submitted as an update for Fedora 20.
https://admin.fedoraproject.org/updates/system-config-printer-1.4.7-1.fc20

Comment 4 Fedora Update System 2014-11-12 02:40:23 UTC

Package system-config-printer-1.5.4-1.fc21:
* should fix your issue,
* was pushed to the Fedora 21 testing repository,
* should be available at your local mirror within two days.
Update it with:
# su -c 'yum update --enablerepo=updates-testing system-config-printer-1.5.4-1.fc21'
as soon as you are able to.
Please go to the following url:
https://admin.fedoraproject.org/updates/FEDORA-2014-14750/system-config-printer-1.5.4-1.fc21
then log in and leave karma (feedback).

Comment 5 Fedora Update System 2014-11-15 09:19:58 UTC

system-config-printer-1.4.7-1.fc20 has been pushed to the Fedora 20 stable repository.  If problems still persist, please make note of it in this bug report.

Comment 6 Fedora Update System 2014-11-17 06:32:56 UTC

system-config-printer-1.5.4-1.fc21 has been pushed to the Fedora 21 stable repository.  If problems still persist, please make note of it in this bug report.