Bug 1158808

Summary:	Duplex (Two-sided) option missing for Stylus Photo PX720WD
Product:	[Fedora] Fedora EPEL	Reporter:	Toralf <bugzilla>
Component:	epson-inkjet-printer-escpr	Assignee:	Orion Poplawski <orion>
Status:	CLOSED CANTFIX	QA Contact:	Fedora Extras Quality Assurance <extras-qa>
Severity:	unspecified	Docs Contact:
Priority:	unspecified
Version:	el6	CC:	orion
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Fixed In Version:		Doc Type:	Bug Fix
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Last Closed:	2014-11-02 23:18:31 UTC	Type:	Bug
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oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
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Description Toralf 2014-10-30 09:48:39 UTC

Description of problem:
I have an Epson Stylus Photo PX720WD printer. This generally works OK with the epson-inkjet-printer-escpr drivers, but I can't get the unit to print on both sides of the paper (the printer has a "duplex" unit.) If I use the "correct" PPD for the model, "Two-sided" options are grayed out in printing GUIs. I've also tried setting printer type to "Epson Stylus Photo PX730" (via the management interface under localhost:631 or the "Printer configuration" tool.) I could then request two-sided printing, but it had no effect.

Version-Release number of selected component (if applicable):
1.3.1-1.1lsb3.2.el6

How reproducible:
Every time


Steps to Reproduce:
Obvious, I hope.

When I mention "Two-sided" options in GUIs, I refer to what's for instance found under the "Page setup" tab in the standard GNOME/Gtk print dialog, which is popped up when you select "File->Print..." in applications like gedit and firefox.

Actual results:
Only one-sided printing is available.

Expected results:
Duplex printing is possible.

Additional info:
I realise that this is probably an upstream issue, but I can't figure out where to report problems (besides here.) Note in particular that http://avasys.jp/english/linux_e/ just contains a note about termination of the Linux driver service. Hopefully someone else will know what to do;-)

Comment 1 Fedora Update System 2014-10-30 19:28:39 UTC

epson-inkjet-printer-escpr-1.4.3-1.1lsb3.2.el6 has been submitted as an update for Fedora EPEL 6.
https://admin.fedoraproject.org/updates/epson-inkjet-printer-escpr-1.4.3-1.1lsb3.2.el6

Comment 2 Orion Poplawski 2014-10-30 19:30:07 UTC

I'm not sure that this update will fix it, but it lists that it added support for the XP-720 Series (which I think yours is).

Comment 3 Fedora Update System 2014-10-31 01:26:42 UTC

Package epson-inkjet-printer-escpr-1.4.3-1.1lsb3.2.el6:
* should fix your issue,
* was pushed to the Fedora EPEL 6 testing repository,
* should be available at your local mirror within two days.
Update it with:
# su -c 'yum update --enablerepo=epel-testing epson-inkjet-printer-escpr-1.4.3-1.1lsb3.2.el6'
as soon as you are able to.
Please go to the following url:
https://admin.fedoraproject.org/updates/FEDORA-EPEL-2014-3721/epson-inkjet-printer-escpr-1.4.3-1.1lsb3.2.el6
then log in and leave karma (feedback).

Comment 4 Toralf 2014-11-01 15:15:04 UTC

I've tried this, but it doesn't seem to help, unfortuntately. With printer type "XP-720", the "Two-Sided" printing option is enabled, but selecting "Long Edge (Standard)" or "Short Edge (flip)" has no real effect - the printer still only prints on one side.

I also set up two-sided printing as default via localhost:631 and tried printing a plan-text file via the "lp" command, but the result was the same (only one side used.)

Note that I otherwise use the printer with a very old Mac, and with that setup, two-sided printing works just fine.

Comment 5 Toralf 2014-11-01 16:25:32 UTC

In the (XP 720) ppd file, I notice the following:

*Duplex None/Off: ""
*Duplex DuplexNoTumble/2-sided long edge: ""
*Duplex DuplexTumble/DuplexTumble-sided short edge: ""

Now, I'm no expert in the PPD format, but shouldn't the rihgt-hand-side of the ":" contain some sort of command to actually select the correct duplex setting on the printer?

Comment 6 Orion Poplawski 2014-11-01 16:44:52 UTC

Actually, near as I can tell the duplex options are handled by the custom epson filter.  But I'm no expert.  Looks like to deleted and re-added the printer to use the right model?

Comment 7 Toralf 2014-11-02 10:18:08 UTC

I've tried all sorts of restets and reinits, without any luck.

Besides that, I don't think XP-720 is *really* the correct type. Like I said, the model name is Stylus Photo PX720WD, which is "supported", but without a duplex setting in the PPD. That makes no sense to me, as I'm quite sure the "D" in "PX720WD" is actually short for "Duplex".

Comment 8 Toralf 2014-11-02 10:43:58 UTC

I just found that Epson supplies two driver packages that are supposed to support this printer. One is epson-inkjet-printer-escpr, the other can be found here:
http://download.ebz.epson.net/dsc/du/02/DriverDownloadInfo.do?LG2=EN&CN2=&DSCMI=16837&DSCCHK=87a9bd36844312158d109e0dfb663142374621a8

Both drivers are listed if you enter product pame "PX720WD" and select operating system "Linux" at http://download.ebz.epson.net/dsc/search/01/search/

I actually tried something like this before, too, but apparently I did it the wrong way, as I wasn't able to find anything good...

Anyhow, if I use a PPD from this package, two-sided printing actually works!

BTW, this PPD doesn't have any "commands" for Duplex, either, so I suppose the setting is indeed handled by the CUPS filter - which is a different one in this case.

Maybe this 2nd package could be included in EPEL, too?

Comment 9 Orion Poplawski 2014-11-02 23:18:31 UTC

Looks like that may be one of the limitations of the "R" (reduced) software package.  Unfortunately, the full featured driver is subject to a non-free software license: http://download.ebz.epson.net/la/linux/inkjet_for_linux.html#softlicense