Bug 1162449

Summary: [3.5-6.6/7.0] Can not login rhevh6.6/7 setup menu through serial console
Product: Red Hat Enterprise Virtualization Manager Reporter: haiyang,dong <hadong>
Component: ovirt-nodeAssignee: Anatoly Litovsky <tlitovsk>
Status: CLOSED ERRATA QA Contact: Virtualization Bugs <virt-bugs>
Severity: urgent Docs Contact:
Priority: urgent    
Version: 3.5.0CC: aberezin, cshao, ecohen, fdeutsch, gklein, gouyang, hadong, huiwa, iheim, juwu, leiwang, lsurette, scohen, ycui
Target Milestone: ---   
Target Release: 3.5.0   
Hardware: Unspecified   
OS: Unspecified   
Whiteboard: node
Fixed In Version: Doc Type: Known Issue
Doc Text:
Red Hat Enterprise Virtualization Hypervisor 7.0 sometimes makes incorrect assumptions on the serial console and caused log in over serial console to not work.
Story Points: ---
Clone Of: Environment:
Last Closed: 2015-02-11 21:05:57 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: Node RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Bug Depends On:    
Bug Blocks: 1094719    
Attachments:
Description Flags
attached Screenshot for serial console.png none

Description haiyang,dong 2014-11-11 05:35:34 UTC
Created attachment 956101 [details]
attached Screenshot for serial console.png

Description of problem:
Can not login rhevh7 setup menu through serial console,after input user name "admin" and password
,it still hang on login screen(serial console.png)

Version-Release number of selected component (if applicable):
rhev-hypervisor7-7.0-20141107.0
ovirt-node-3.1.0-0.25.20141107gitf6dc7b9.el7.noarch

How reproducible:
100%


Steps to Reproduce:
1. Install RHEV-H 7.0 via serial console
2. login rhevh7 setup menu through serial console

Actual results:
After step2, login rhevh7 setup menu failed through serial console

Expected results:
login rhevh7 setup menu success through serial console


Additional info:

Comment 1 Anatoly Litovsky 2014-11-16 11:51:48 UTC
there is no need to login into setup console
Just wait at the login: point and the setup TUI will come up
For some reasomn it takes a lot of time.
I will investigate it although it might be the time required.

Please try to wait (several minutes and see if the setup starts.

Comment 2 Anatoly Litovsky 2014-11-16 13:55:01 UTC
The apperance of the install screen comes around 40 seconds after start of system boot (30 sec of boot wait is not accounted) - on a low power VM.
It seems that on serial it takes 2-3 seconds more.
the "login:" prompt during this time is confusing but should be simply ignored.

Fabian : 
do we want to remove this prompt in case of serial boot in installation ?

Comment 3 haiyang,dong 2014-11-18 03:18:58 UTC
(In reply to Anatoly Litovsky from comment #1)
> there is no need to login into setup console
> Just wait at the login: point and the setup TUI will come up
> For some reasomn it takes a lot of time.
> I will investigate it although it might be the time required.
> 
> Please try to wait (several minutes and see if the setup starts.


Test as follows:
1. Install rhev-hypervisor7-7.0-20141107.0 via serial console from PXE or usb media
2. login rhevh7 setup menu through serial console

For step2, after waiting for ten minutes, check that still hang on login screen,
couldn't enter setup menu via serial console.

Comment 4 Anatoly Litovsky 2014-11-18 16:21:17 UTC
Please test on different host and please test if it appears in RHEV6.6 on the same host.

Comment 5 haiyang,dong 2014-11-19 08:42:43 UTC
(In reply to Anatoly Litovsky from comment #4)
> Please test on different host and please test if it appears in RHEV6.6 on
> the same host.

1. Could reproduce it for trying to install it on different host and use a different serial cable
2. Could reproduce it in rhev-hypervisor6-6.6-20141107.0.iso, but works well in rhev-hypervisor6-6.5-20141017.0.iso.

Comment 6 Fabian Deutsch 2014-11-24 13:26:45 UTC
This shoul dbe a blocker, because it will have a big impact on customers which are already using a serial console and will not be able to login again after an upgrade.

Comment 7 Julie 2014-11-26 08:47:13 UTC
Doc text added for the Beta 5 release as per engineering request. Update the doc text or set the 'requires_release_notes' flag to - and the doc text will be excluded from GA release notes.

Comment 14 haiyang,dong 2014-12-17 10:08:05 UTC
Test version:
rhev-hypervisor6-6.6-20141212.0.iso
ovirt-node-3.1.0-0.34.20141210git0c9c493.el6.noarch
rhev-hypervisor7-7.0-20141212.0.iso
ovirt-node-3.1.0-0.34.20141210git0c9c493.el7.noarch

Test Steps:
1. Install RHEV-H 6.6/RHEV-H 7.0 via serial console
2. login rhevh6.6/rhevh7 setup menu through serial console

Test results:
login rhevh6.6/rhevh7 setup menu success through serial console

So this bug has been fixed, changed the status into "VERIFIED".

Comment 16 errata-xmlrpc 2015-02-11 21:05:57 UTC
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://rhn.redhat.com/errata/RHEA-2015-0160.html