Bug 1209004

Summary:	ABRT could not install the "debuginfo" things.
Product:	[Fedora] Fedora	Reporter:	Diogo Campos <diogocamposwd>
Component:	abrt	Assignee:	Jakub Filak <jfilak>
Status:	CLOSED WORKSFORME	QA Contact:	Fedora Extras Quality Assurance <extras-qa>
Severity:	unspecified	Docs Contact:
Priority:	unspecified
Version:	22	CC:	abrt-devel-list, diogocamposwd, dvlasenk, iprikryl, jberan, jfilak, mhabrnal, michal.toman, mmilata
Target Milestone:	---
Target Release:	---
Hardware:	x86_64
OS:	Unspecified
Whiteboard:	abrt_hash:3b7962a0064bf08847254061d0757d9ac6715799
Fixed In Version:		Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2015-04-07 17:19:25 UTC	Type:	---
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:

Description Diogo Campos 2015-04-05 02:43:24 UTC

Description of problem:
Got a crash. Retrace server thing failed. Was asked to generate the backtrace thing locally. Said YES. ABRT tried to install the "debuginfo" things. Failed. And continued to report the crash to bugzilla anyway. Happened a few times.

This is one of the reports: https://bugzilla.redhat.com/show_bug.cgi?id=1208872

I was thinking that was somewhat normal, because ABRT reported the crash anyway. But because the answer in that bug, I am reporting this one. Sorry if, indeed, is not a bug.

Sorry about the English.

Version-Release number of selected component:
gnome-abrt-1.1.0

Additional info:
reporter:       libreport-2.5.0
kernel:         4.0.0-0.rc5.git4.1.fc22.x86_64
type:           libreport

Comment 1 Jakub Filak 2015-04-07 09:16:54 UTC

Thank you for taking the time to report this issue. Unfortunately, we need to know more details to be able to fix this bug, thus it would be very helpful if you could copy'n'paste the logs from the reporting window [1].


1: https://bugzilla.redhat.com/attachment.cgi?id=1000172

Comment 2 Diogo Campos 2015-04-07 10:00:07 UTC

Oops, my bad.
I deleted the report/log and will need to reproduce again.
Once I get another I will post here.

Comment 3 Diogo Campos 2015-04-07 10:32:47 UTC

Hey, good news.

I was thinking about what happened last time and could reproduce the bug grin.

I forced a drop in the internet connection while it was trying to connect to "retrace.fedoraproject.org". This is the log:

-------

2015-04-07-07:08:55> ('report_uReport' concluído com sucesso)
2015-04-07-07:08:55> Carregar dump central? (Pode conter dados sensíveis). Se a resposta for 'Não', um rastreamento em pilha será gerado localmente. (Pode baixar uma grande quantidade de dados). 'YES'
2015-04-07-07:08:55  Consultando configurações do servidor
2015-04-07-07:08:59  Preparando um arquivo para fazer upload
2015-04-07-07:09:16  Uploading 5,9 MiB
2015-04-07-07:09:26  Fazendo upload 11%
2015-04-07-07:09:36  Fazendo upload 21%
2015-04-07-07:09:46  Fazendo upload 30%
2015-04-07-07:09:57  Fazendo upload 42%
2015-04-07-07:10:07  Fazendo upload 52%
2015-04-07-07:10:18  Fazendo upload 62%
2015-04-07-07:10:29  Fazendo upload 73%
2015-04-07-07:10:40  Fazendo upload 83%
2015-04-07-07:10:51  Fazendo upload 94%
2015-04-07-07:10:55  Upload realizado com sucesso
2015-04-07-07:11:02  Retraçar tarefa iniciada
2015-04-07-07:11:14  Analyzing crash data
2015-04-07-07:11:25  Preparing environment for backtrace generation
2015-04-07-07:11:38  ...Um erro ocorreu enquanto se conectava a 'retrace.fedoraproject.org'
2015-04-07-07:12:23  Não foi possível determinar o nome da máquina 'retrace.fedoraproject.org'. Erro NSS -5973.
2015-04-07-07:12:23  Você deseja gerar um rastreamento em pilha localmente? (Pode baixar uma grade quantidade de dados mas a reportagem não pode continuar sem o rastreamento em pilha). 'YES'
2015-04-07-07:12:24  Analyzing coredump 'coredump'
2015-04-07-07:12:27  Referências do coredump 268 arquivos de debuginfo, 268 deles não foi instalado
2015-04-07-07:12:29  Initializing package manager
2015-04-07-07:12:29  Setting up repositories
2015-04-07-07:12:29  Can't download debuginfos: [Errno 13] Permissão negada: '/run/user/173'
2015-04-07-07:12:29  Gerando o backtrace
2015-04-07-07:12:35  O Backtrace foi gerado e salvo, 63992 bytes
2015-04-07-07:12:37  Procurando por problemas similares no bugzilla

-------

I think the important line is (translating):

2015-04-07-07:12:29  Can't download debuginfos: [Errno 13] *permission denied*: '/run/user/173'

This was caused by the drop in connection or is it really a bug?

Comment 4 Diogo Campos 2015-04-07 10:36:18 UTC

s/grin/forcibly

Comment 5 Diogo Campos 2015-04-07 12:29:19 UTC

I think this is related: https://lists.fedoraproject.org/pipermail/devel/2015-April/209659.html

Comment 6 Jakub Filak 2015-04-07 15:13:06 UTC

The following line is related to bug #1195661
2015-04-07-07:12:29  Can't download debuginfos: [Errno 13] *permission denied*: '/run/user/173'


Can you please upgrade dnf to dnf-0.6.5-1.fc22, re-test and report the results here.

Comment 7 Diogo Campos 2015-04-07 17:18:08 UTC

New log:

-------

[same stuff as previous]
Você deseja gerar um rastreamento em pilha localmente? (Pode baixar uma grade quantidade de dados mas a reportagem não pode continuar sem o rastreamento em pilha). 'YES'
Analyzing coredump 'coredump'
Referências do coredump 268 arquivos de debuginfo, 268 deles não foi instalado
Initializing package manager
Setting up repositories
No handlers could be found for logger "dnf"
Procurando por pacotes necessários nos repositórios
Pacotes para baixar: 132
Baixando 243.46Mb, tamanho instalado: 1158.43Mb. Continuar? 'YES'
[downloading stuff]
Todos os arquivos debuginfo estão disponíveis.
Gerando o backtrace
O Backtrace foi gerado e salvo, 103511 bytes
Procurando por problemas similares no bugzilla
Searching for updates
No updates for this package found

-------

I think it is fixed. Closing.
Thanks!

Comment 8 Jakub Filak 2015-04-07 17:27:13 UTC

Good job! Thank you!