Bug 1252338
| Summary: | Communication with server failed as RestlibException and RemoteServerException | ||
|---|---|---|---|
| Product: | Red Hat Satellite | Reporter: | Liushihui <shihliu> |
| Component: | Candlepin | Assignee: | satellite6-bugs <satellite6-bugs> |
| Status: | CLOSED DUPLICATE | QA Contact: | Li Bin Liu <liliu> |
| Severity: | medium | Docs Contact: | |
| Priority: | unspecified | ||
| Version: | Unspecified | CC: | bbuckingham, bkearney, cwelton, greartes, sauchter, shihliu |
| Target Milestone: | Unspecified | Keywords: | Triaged |
| Target Release: | Unused | ||
| Hardware: | x86_64 | ||
| OS: | Linux | ||
| Whiteboard: | |||
| Fixed In Version: | Doc Type: | Bug Fix | |
| Doc Text: | Story Points: | --- | |
| Clone Of: | Environment: | ||
| Last Closed: | 2016-05-26 15:30:35 UTC | Type: | Bug |
| Regression: | --- | Mount Type: | --- |
| Documentation: | --- | CRM: | |
| Verified Versions: | Category: | --- | |
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |
| Cloudforms Team: | --- | Target Upstream Version: | |
| Embargoed: | |||
Reassigning to candlepin. Are these errors intentional? Should be virt-who modified to handle this kind of errors silently or is it something that candlepin or python-rhsm should handle? Are you still able to replicate this issue? If you are, please attach the candlepin and katello log files when this issue occurs. It hasn't reproduced on the two latest rhel6.8 against two latest satellite6.1 since virt-who minimum refresh interval update to 60s. Can we continually track it on two new rhel6.8 and satellite6.1 version? if it can't reproduce, I will close it. Although this is older, the dupe item has more data. *** This bug has been marked as a duplicate of bug 1276241 *** |
Description of problem: When unregister system to satellite, it will show "Communication with server failed" as "RestlibException: undefined method `inject' for nil:NilClass" and "RemoteServerException: Server error attempting a POST to /rhsm/hypervisors?owner=ACME_Corporation&env=Library returned status 500" Version-Release number of selected component (if applicable): virt-who-0.14-3.el7.noarch subscription-manager-1.15.9-2.el7.x86_64 python-rhsm-1.15.4-2.el7.x86_64 Satellite 6.1.0-20150731.0 How reproducible: 70% Steps to Reproduce: 1. Register system to satellite 2. Configure virt-who run at esx mode and refresh interval is 5s, then restart virt-who service 3. Unregister system to satellite, then check the virt-who's log Actual results: There are two kinds of failed phenomenon when communicate with server. Sometime it will show "RestlibException", the log as the following 2015-08-11 14:33:29,801 [DEBUG] rhsmd:13892 @ga_loader.py:99 - ga_loader class GaImporterGtk3 loading virtual module subscription_manager.ga from None 2015-08-11 14:33:29,801 [DEBUG] rhsmd:13892 @ga_loader.py:99 - ga_loader class GaImporterGtk3 loading virtual module subscription_manager.ga.GObject from ['gi.repository', 'GObject'] 2015-08-11 14:33:29,811 [DEBUG] rhsmd:13892 @ga_loader.py:99 - ga_loader class GaImporterGtk3 loading virtual module subscription_manager.ga.GLib from ['gi.repository', 'GLib'] 2015-08-11 14:33:29,827 [ERROR] @subscriptionmanager.py:171 - Communication with server failed: Traceback (most recent call last): File "/usr/share/virt-who/manager/subscriptionmanager/subscriptionmanager.py", line 167, in hypervisorCheckIn result = self.connection.hypervisorCheckIn(config.owner, config.env, serialized_mapping) File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 860, in hypervisorCheckIn res = self.conn.request_post(url, host_guest_mapping) File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 612, in request_post return self._request("POST", method, params) File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 537, in _request self.validateResponse(result, request_type, handler) File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 579, in validateResponse raise RestlibException(response['status'], error_msg) RestlibException: undefined method `inject' for nil:NilClass 2015-08-11 14:33:29,829 [ERROR] @virtwho.py:170 - Unable to send data: Communication with subscription manager failed with code 500: undefined method `inject' for nil:NilClass ============================================================== Sometimes it will show "RemoteServerException" , the failed log as the following: 2015-08-11 14:38:11,985 [ERROR] @subscriptionmanager.py:171 - Communication with server failed: Traceback (most recent call last): File "/usr/share/virt-who/manager/subscriptionmanager/subscriptionmanager.py", line 167, in hypervisorCheckIn result = self.connection.hypervisorCheckIn(config.owner, config.env, serialized_mapping) File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 860, in hypervisorCheckIn res = self.conn.request_post(url, host_guest_mapping) File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 612, in request_post return self._request("POST", method, params) File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 537, in _request self.validateResponse(result, request_type, handler) File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 585, in validateResponse handler=handler) RemoteServerException: Server error attempting a POST to /rhsm/hypervisors?owner=ACME_Corporation&env=Library returned status 500 Expected results: It shouldn't show these error in the rhsm.log.virt-who should communicate with satellite normally. Additional info: