Bug 1281867

Summary:	Bug status upon creation
Product:	[Community] Bugzilla	Reporter:	gagriogi
Component:	Creating/Changing Bugs	Assignee:	PnT DevOps Devs <hss-ied-bugs>
Status:	CLOSED NOTABUG	QA Contact:	tools-bugs <tools-bugs>
Severity:	high	Docs Contact:
Priority:	unspecified
Version:	4.5	CC:	gagriogi, jmcdonal, mtahir, mtyson, qgong
Target Milestone:	---
Target Release:	---
Hardware:	x86_64
OS:	Linux
Whiteboard:
Fixed In Version:		Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2016-01-27 11:05:25 UTC	Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:

Description gagriogi 2015-11-13 16:15:37 UTC

Description of problem:

Hello,

If I try to file a bug and I attach a customer case on it right on the creation screen, the bug is filed as open (and I am not asked to choose groups). If I file it without a support case attached I am asked to choose groups and then if the groups are only internal it gets filed as locked.

I would expect the behavior to be exactly the opposite, since attaching a customer case (via Red Hat Customer Portal option) means that there will be (almost) definitely customer data attached to the case. However the "choose groups" screen is omitted in this case.

Thank you for looking into this,
George - GSS

Comment 1 Matt Tyson 🤬 2015-11-16 06:03:34 UTC

I'm not sure I understand what you are describing.

Are you referring to the bugzilla system or something else?

Comment 2 Jeff Fearn 🐞 2016-01-27 11:05:25 UTC

Given I can't duplicate this and the reporter has not responded in over 3 weeks, closing.