Bug 1281867 - Bug status upon creation
Summary: Bug status upon creation
Keywords:
Status: CLOSED NOTABUG
Alias: None
Product: Bugzilla
Classification: Community
Component: Creating/Changing Bugs
Version: 4.5
Hardware: x86_64
OS: Linux
unspecified
high
Target Milestone: ---
Assignee: PnT DevOps Devs
QA Contact: tools-bugs
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2015-11-13 16:15 UTC by gagriogi
Modified: 2016-01-27 11:05 UTC (History)
5 users (show)

Fixed In Version:
Clone Of:
Environment:
Last Closed: 2016-01-27 11:05:25 UTC
Embargoed:


Attachments (Terms of Use)

Description gagriogi 2015-11-13 16:15:37 UTC
Description of problem:

Hello,

If I try to file a bug and I attach a customer case on it right on the creation screen, the bug is filed as open (and I am not asked to choose groups). If I file it without a support case attached I am asked to choose groups and then if the groups are only internal it gets filed as locked.

I would expect the behavior to be exactly the opposite, since attaching a customer case (via Red Hat Customer Portal option) means that there will be (almost) definitely customer data attached to the case. However the "choose groups" screen is omitted in this case.

Thank you for looking into this,
George - GSS

Comment 1 Matt Tyson 🤬 2015-11-16 06:03:34 UTC
I'm not sure I understand what you are describing.

Are you referring to the bugzilla system or something else?

Comment 2 Jeff Fearn 🐞 2016-01-27 11:05:25 UTC
Given I can't duplicate this and the reporter has not responded in over 3 weeks, closing.


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