Bug 1282446
Summary: | Packagekit fails to add epson printer drivers | |||
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Product: | [Fedora] Fedora | Reporter: | Sitsofe Wheeler <sitsofe> | |
Component: | gnome-software | Assignee: | Richard Hughes <rhughes> | |
Status: | CLOSED EOL | QA Contact: | Fedora Extras Quality Assurance <extras-qa> | |
Severity: | unspecified | Docs Contact: | ||
Priority: | unspecified | |||
Version: | 27 | CC: | agk, control-center-maint, extras-qa, fmuellner, forwaysenter, jonathan, klember, leeolivia198, mikedep333, mkasik, ofourdan, oholy, rdieter, rhughes, rstrode, saapanasingha2655, smparrish, tiagomatos, twaugh | |
Target Milestone: | --- | Keywords: | Reopened | |
Target Release: | --- | |||
Hardware: | x86_64 | |||
OS: | Linux | |||
URL: | https://bugzilla.gnome.org/show_bug.cgi?id=759497 | |||
Whiteboard: | ||||
Fixed In Version: | Doc Type: | Bug Fix | ||
Doc Text: | Story Points: | --- | ||
Clone Of: | 1195902 | |||
: | 1323033 (view as bug list) | Environment: | ||
Last Closed: | 2018-11-30 23:37:16 UTC | Type: | Bug | |
Regression: | --- | Mount Type: | --- | |
Documentation: | --- | CRM: | ||
Verified Versions: | Category: | --- | ||
oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | ||
Cloudforms Team: | --- | Target Upstream Version: | ||
Embargoed: |
Description
Sitsofe Wheeler
2015-11-16 12:43:37 UTC
I think I experienced this also, but with system-config-printer (under MATE) and an Epson WF-3640. The user experience is similar. Note that I do not see any relevant lines from `journalctl --user`. Here is how I worked around it successfully (#4), even though an error does seem to be happening (#5): 1. Install the epson-inkjet-printer-escpr via dnf. 2. Attempt to add the printer again. 3. I click "Find in Software" to the "Additional Printer Drivers Required" notification. 4. The printer installation continued/succeeds via the "New Printer" window. 5. However, GNOME Software still opens up and says "Unfortunately, the EPSON WF-3640 Series you were searching for could not be found. Please see this website for more information." where "this website" == https://fedoraproject.org/wiki/PackageKit_Items_Not_Found#Missing_Driver . system-config-printer-1.5.7-5.fc23.x86_64 gnome-software-3.18.31-1.fc23.x86_64 epson-inkjet-printer-escpr-1.5.2-1.1lsb3.2.fc23.x86_64 PackageKit-1.0.10-2.fc23.x86_64 It turns out epson-inkjet-printer-escpr is missing the provides that indicate which drivers are provided so this part of the issue has been spun off to Bug #1323033 . system-config-printer exhibits the same behaviour as GNOME control center: shortly after searching for drivers begins the searching dialog closes, a notification appears about installing software but the printer dialog proceeds to the next page without waiting for the user to dismiss the notification/install something. As both GNOME control center and system-config-printer use system-config-printer-libs it's not clear if this issue is in system-config-printer or PackageKit (or some combination of the two). CC'ing and needinfo'ing Tim Waugh for further input. This is probably related to this upstream bug: https://bugzilla.gnome.org/show_bug.cgi?id=759497. Marek: Did you want to file this against gnome-software? Still here in Fedora 24 with control-center-3.20.1-1.fc24.x86_64 gnome-software-3.20.3-1.fc24.x86_64 Changing needinfo to Marek wrt to comment #5 . You are right, this should be assigned to gnome-software. This message is a reminder that Fedora 24 is nearing its end of life. Approximately 2 (two) weeks from now Fedora will stop maintaining and issuing updates for Fedora 24. It is Fedora's policy to close all bug reports from releases that are no longer maintained. At that time this bug will be closed as EOL if it remains open with a Fedora 'version' of '24'. Package Maintainer: If you wish for this bug to remain open because you plan to fix it in a currently maintained version, simply change the 'version' to a later Fedora version. Thank you for reporting this issue and we are sorry that we were not able to fix it before Fedora 24 is end of life. If you would still like to see this bug fixed and are able to reproduce it against a later version of Fedora, you are encouraged change the 'version' to a later Fedora version prior this bug is closed as described in the policy above. Although we aim to fix as many bugs as possible during every release's lifetime, sometimes those efforts are overtaken by events. Often a more recent Fedora release includes newer upstream software that fixes bugs or makes them obsolete. Fedora 24 changed to end-of-life (EOL) status on 2017-08-08. Fedora 24 is no longer maintained, which means that it will not receive any further security or bug fix updates. As a result we are closing this bug. If you can reproduce this bug against a currently maintained version of Fedora please feel free to reopen this bug against that version. If you are unable to reopen this bug, please file a new report against the current release. If you experience problems, please add a comment to this bug. Thank you for reporting this bug and we are sorry it could not be fixed. Still valid on Fedora 26. This bug is currently reported against a Fedora version which is already unsuported. I am changing the version to '27', the latest supported release. Please check whether this bug is still an issue on the '27' release. If you find this bug not being applicable on this release, please close it. Sadly I'm no longer in a position to check this bug (no Epson printers around) but if others are still seeing this please speak up! This happens when accessing Epson's download server. This problem is not caused by the replacement of the OpenPrinting web server. for resolving this you may take help with https://www.epsonsupport247.com/ This message is a reminder that Fedora 27 is nearing its end of life. On 2018-Nov-30 Fedora will stop maintaining and issuing updates for Fedora 27. It is Fedora's policy to close all bug reports from releases that are no longer maintained. At that time this bug will be closed as EOL if it remains open with a Fedora 'version' of '27'. Package Maintainer: If you wish for this bug to remain open because you plan to fix it in a currently maintained version, simply change the 'version' to a later Fedora version. Thank you for reporting this issue and we are sorry that we were not able to fix it before Fedora 27 is end of life. If you would still like to see this bug fixed and are able to reproduce it against a later version of Fedora, you are encouraged change the 'version' to a later Fedora version prior this bug is closed as described in the policy above. Although we aim to fix as many bugs as possible during every release's lifetime, sometimes those efforts are overtaken by events. Often a more recent Fedora release includes newer upstream software that fixes bugs or makes them obsolete. Fedora 27 changed to end-of-life (EOL) status on 2018-11-30. Fedora 27 is no longer maintained, which means that it will not receive any further security or bug fix updates. As a result we are closing this bug. If you can reproduce this bug against a currently maintained version of Fedora please feel free to reopen this bug against that version. If you are unable to reopen this bug, please file a new report against the current release. If you experience problems, please add a comment to this bug. Thank you for reporting this bug and we are sorry it could not be fixed. This is a very serious problem with your Epson printer. It happens when accessing Epson's download server. This problem is not caused by the replacement of the OpenPrinting web server. for resolving this you may take help with https://onsiteprinterhelpdesk.com/epson-printer-service/ |