Bug 1320573

Summary:	GUI getting freezed when Terminal is opened
Product:	Red Hat Enterprise Linux 7	Reporter:	jigar <jraising>
Component:	gnome-shell	Assignee:	Florian Müllner <fmuellner>
Status:	CLOSED WONTFIX	QA Contact:	Desktop QE <desktop-qa-list>
Severity:	medium	Docs Contact:
Priority:	medium
Version:	7.2	CC:	cpippin, cww, dkochuka, fmuellner, jan.public, jkoten, jraising, misterbonnie, mzheng, riehecky, vanhoof, yhuang, yzheng
Target Milestone:	rc	Flags:	yzheng: needinfo? (fmuellner)
Target Release:	---
Hardware:	x86_64
OS:	Linux
Whiteboard:
Fixed In Version:		Doc Type:	If docs needed, set a value
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2020-08-27 15:42:11 UTC	Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Bug Depends On:
Bug Blocks:	1203710, 1393395, 1420851

Description jigar 2016-03-23 14:14:40 UTC

Description of problem: GUI getting freezed when terminal is opened. It seems  gnome-session is getting freezed and following error messages are observed in the logs :

Feb 22 14:32:26 rh04 fprintd: ** (fprintd:12533): WARNING **: fprint init failed with error -99
Feb 22 14:32:42 rh04 gnome-session: Gjs-Message: JS LOG: pushModal: invocation of begin_modal failed	

How reproducible: Sometimes


Steps to Reproduce:
It happens sometimes when trying to access the application and GUI suddenly freezes. Reproducible only at customer's end. It does not reproduce for some days after reboot.

Actual results: GUI getting freezed when trying to open applications.

Expected results: GUI shouldn't freeze.

Comment 2 Ray Strode [halfline] 2016-03-23 17:25:37 UTC

does it eventually unfreeze?  what programs are they running? does journal show any kernel oopses?

Comment 3 jigar 2016-03-30 12:15:44 UTC

Yes, it eventually unfreezes and currently but after a few days it again happens. Also, on a reboot, it unfreezes but a reboot cannot be used as a workaround by customer. This happens while they are trying to open Terminal and other applications.

Comment 4 jigar 2016-03-30 12:16:41 UTC

I am attaching the sosreport for the information on running processes and configuration of the system.

Comment 16 Pat Riehecky 2019-01-08 20:04:17 UTC

I'm seeing this same behavior in 7.6 (gnome-shell does not become responsive again after waiting 1h).

I don't have a good reproducer...

Comment 20 Tomas Popela 2020-08-27 14:42:49 UTC

Closing the bug as the attached customer case is closed.