Description of problem: GUI getting freezed when terminal is opened. It seems gnome-session is getting freezed and following error messages are observed in the logs : Feb 22 14:32:26 rh04 fprintd: ** (fprintd:12533): WARNING **: fprint init failed with error -99 Feb 22 14:32:42 rh04 gnome-session: Gjs-Message: JS LOG: pushModal: invocation of begin_modal failed How reproducible: Sometimes Steps to Reproduce: It happens sometimes when trying to access the application and GUI suddenly freezes. Reproducible only at customer's end. It does not reproduce for some days after reboot. Actual results: GUI getting freezed when trying to open applications. Expected results: GUI shouldn't freeze.
does it eventually unfreeze? what programs are they running? does journal show any kernel oopses?
Yes, it eventually unfreezes and currently but after a few days it again happens. Also, on a reboot, it unfreezes but a reboot cannot be used as a workaround by customer. This happens while they are trying to open Terminal and other applications.
I am attaching the sosreport for the information on running processes and configuration of the system.
I'm seeing this same behavior in 7.6 (gnome-shell does not become responsive again after waiting 1h). I don't have a good reproducer...
Closing the bug as the attached customer case is closed.