Bug 1323793
| Summary: | Unable to login via the Red Hat Access module | ||||||||
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| Product: | Red Hat Satellite | Reporter: | jcallaha | ||||||
| Component: | RH Cloud - Insights | Assignee: | Lindani Phiri <lphiri> | ||||||
| Status: | CLOSED ERRATA | QA Contact: | jcallaha | ||||||
| Severity: | urgent | Docs Contact: | |||||||
| Priority: | urgent | ||||||||
| Version: | 6.2.0 | CC: | bbuckingham, jcallaha, mmccune | ||||||
| Target Milestone: | Unspecified | Keywords: | Triaged | ||||||
| Target Release: | Unused | ||||||||
| Hardware: | Unspecified | ||||||||
| OS: | Unspecified | ||||||||
| Whiteboard: | |||||||||
| Fixed In Version: | tfm-rubygem-foreman-redhat_access-1.0.3-1 | Doc Type: | Bug Fix | ||||||
| Doc Text: | Story Points: | --- | |||||||
| Clone Of: | Environment: | ||||||||
| Last Closed: | 2016-07-27 09:30:53 UTC | Type: | Bug | ||||||
| Regression: | --- | Mount Type: | --- | ||||||
| Documentation: | --- | CRM: | |||||||
| Verified Versions: | Category: | --- | |||||||
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |||||||
| Cloudforms Team: | --- | Target Upstream Version: | |||||||
| Embargoed: | |||||||||
| Attachments: |
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@jcallaha, Can you provide the server side logs (/var/log/foreman/production.log?) with the exception trace? Thanks! Created attachment 1143902 [details]
production.log
Bug is caused by changes to http proxy settings handling in 6.2. I will impact both the Insights and Red Hat Access search/case management when an http proxy is configured for the Satellite server. Builds available at: http://download.eng.bos.redhat.com/brewroot/packages/tfm-rubygem-foreman-redhat_access/1.0.3/1.el6sat/noarch/tfm-rubygem-foreman-redhat_access-1.0.3-1.el6sat.noarch.rpm http://download.eng.bos.redhat.com/brewroot/packages/tfm-rubygem-foreman-redhat_access/1.0.3/1.el7sat/noarch/tfm-rubygem-foreman-redhat_access-1.0.3-1.el7sat.noarch.rpm Verified in Satellite 6.2 Beta Snap 8 compose 1. The module now works as expected. Since the problem described in this bug report should be resolved in a recent advisory, it has been closed with a resolution of ERRATA. For information on the advisory, and where to find the updated files, follow the link below. If the solution does not work for you, open a new bug report. https://access.redhat.com/errata/RHBA-2016:1501 |
Created attachment 1143406 [details] Error screenshot Description of problem: While attempting to log in via the RH Access module, I am told that the login failed. The Chrome console then shows a 500 error after the request. Version-Release number of selected component (if applicable): Satellite 6.1 Beta Snap 6 Compose 1 How reproducible: Always Steps to Reproduce: 1. Attempt to log in to Red Hat Access via the UI module with the same name. 2. View results. Actual results: Login failed with proper credentials. 500 error seen in web console. Expected results: Login succeeds with proper credentials. No errors seen.