Bug 1323793 - Unable to login via the Red Hat Access module
Summary: Unable to login via the Red Hat Access module
Alias: None
Product: Red Hat Satellite
Classification: Red Hat
Component: RH Cloud - Insights
Version: 6.2.0
Hardware: Unspecified
OS: Unspecified
urgent vote
Target Milestone: Unspecified
Assignee: Lindani Phiri
QA Contact: jcallaha
Depends On:
TreeView+ depends on / blocked
Reported: 2016-04-04 18:00 UTC by jcallaha
Modified: 2019-09-25 21:18 UTC (History)
3 users (show)

Fixed In Version: tfm-rubygem-foreman-redhat_access-1.0.3-1
Doc Type: Bug Fix
Doc Text:
Clone Of:
Last Closed: 2016-07-27 09:30:53 UTC
Target Upstream Version:

Attachments (Terms of Use)
Error screenshot (197.27 KB, image/png)
2016-04-04 18:00 UTC, jcallaha
no flags Details
production.log (114.28 KB, text/plain)
2016-04-05 17:23 UTC, jcallaha
no flags Details

System ID Priority Status Summary Last Updated
Red Hat Product Errata RHBA-2016:1501 normal SHIPPED_LIVE Red Hat Satellite 6.2 Capsule and Server 2016-07-27 12:28:58 UTC

Description jcallaha 2016-04-04 18:00:46 UTC
Created attachment 1143406 [details]
Error screenshot

Description of problem:
While attempting to log in via the RH Access module, I am told that the login failed. The Chrome console then shows a 500 error after the request.

Version-Release number of selected component (if applicable):
Satellite 6.1 Beta Snap 6 Compose 1

How reproducible:

Steps to Reproduce:
1. Attempt to log in to Red Hat Access via the UI module with the same name.
2. View results.

Actual results:
Login failed with proper credentials. 500 error seen in web console.

Expected results:
Login succeeds with proper credentials. No errors seen.

Comment 2 Lindani Phiri 2016-04-05 16:45:53 UTC

Can you provide the server side logs  (/var/log/foreman/production.log?) with the exception trace?


Comment 3 jcallaha 2016-04-05 17:23:10 UTC
Created attachment 1143902 [details]

Comment 4 Lindani Phiri 2016-04-05 20:25:12 UTC
Bug is caused by changes to http proxy settings handling in 6.2.
I will impact both the Insights and Red Hat Access search/case management when an http proxy is configured for the Satellite server.

Comment 8 jcallaha 2016-04-14 14:50:27 UTC
Verified in Satellite 6.2 Beta Snap 8 compose 1.

The module now works as expected.

Comment 10 errata-xmlrpc 2016-07-27 09:30:53 UTC
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.


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