Bug 1328768
| Summary: | Preventing of creating a customer case without reproducing knowledge doesn't work | ||
|---|---|---|---|
| Product: | Red Hat Enterprise Linux 6 | Reporter: | Matej Habrnal <mhabrnal> |
| Component: | libreport | Assignee: | Matej Habrnal <mhabrnal> |
| Status: | CLOSED ERRATA | QA Contact: | Martin Kyral <mkyral> |
| Severity: | unspecified | Docs Contact: | |
| Priority: | unspecified | ||
| Version: | 6.9 | CC: | jkurik, mkutlak, mkyral, nobody+abrt-devel-list, tbowling |
| Target Milestone: | rc | ||
| Target Release: | --- | ||
| Hardware: | Unspecified | ||
| OS: | Unspecified | ||
| Whiteboard: | |||
| Fixed In Version: | libreport-2.0.9-34.el6 | Doc Type: | Bug Fix |
| Doc Text: | Story Points: | --- | |
| Clone Of: | Environment: | ||
| Last Closed: | 2018-06-19 05:17:06 UTC | Type: | Bug |
| Regression: | --- | Mount Type: | --- |
| Documentation: | --- | CRM: | |
| Verified Versions: | Category: | --- | |
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |
| Cloudforms Team: | --- | Target Upstream Version: | |
| Embargoed: | |||
| Bug Depends On: | |||
| Bug Blocks: | 1518652 | ||
Since the problem described in this bug report should be resolved in a recent advisory, it has been closed with a resolution of ERRATA. For information on the advisory, and where to find the updated files, follow the link below. If the solution does not work for you, open a new bug report. https://access.redhat.com/errata/RHBA-2018:1892 |
Description of problem: ABRT should prevent creating of a new customer case by asking the users, if users don't have an ability to reproduce the problem and crash occurred only ones. The feature doesn't work because reporter tries to read 'count' element from problem data and the element is not there because it's listed in excluded element list. How reproducible: Always Steps to Reproduce: 1. report a problem which occurred only once ('count' element contains 1) 2. choose "I have experienced this problem for the first time" in reproducible part 3. create a customer case Additional info: Patch: diff --git a/src/plugins/report_RHTSupport.xml.in b/src/plugins/report_RHTSupport.xml.in index 0f19f13..a158e01 100644 --- a/src/plugins/report_RHTSupport.xml.in +++ b/src/plugins/report_RHTSupport.xml.in @@ -5,7 +5,7 @@ <requires-items>package</requires-items> <requires-details>yes</requires-details> - <exclude-items-by-default>count,event_log,vmcore</exclude-items-by-default> + <exclude-items-by-default>event_log,vmcore</exclude-items-by-default> <exclude-items-always></exclude-items-always> <exclude-binary-items>no</exclude-binary-items> <include-items-by-default></include-items-by-default>