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Bug 1328768 - Preventing of creating a customer case without reproducing knowledge doesn't work
Summary: Preventing of creating a customer case without reproducing knowledge doesn't ...
Keywords:
Status: CLOSED ERRATA
Alias: None
Product: Red Hat Enterprise Linux 6
Classification: Red Hat
Component: libreport
Version: 6.9
Hardware: Unspecified
OS: Unspecified
unspecified
unspecified
Target Milestone: rc
: ---
Assignee: Matej Habrnal
QA Contact: Martin Kyral
URL:
Whiteboard:
Depends On:
Blocks: 1518652
TreeView+ depends on / blocked
 
Reported: 2016-04-20 09:12 UTC by Matej Habrnal
Modified: 2018-06-19 05:17 UTC (History)
5 users (show)

Fixed In Version: libreport-2.0.9-34.el6
Doc Type: Bug Fix
Doc Text:
Clone Of:
Environment:
Last Closed: 2018-06-19 05:17:06 UTC
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)


Links
System ID Private Priority Status Summary Last Updated
Red Hat Product Errata RHBA-2018:1892 0 None None None 2018-06-19 05:17:33 UTC

Description Matej Habrnal 2016-04-20 09:12:26 UTC 
Description of problem:
ABRT should prevent creating of a new customer case by asking the users, if users don't have an ability to reproduce the problem and crash occurred only ones. 

The feature doesn't work because reporter tries to read 'count' element from problem data and the element is not there because it's listed in excluded element list.

How reproducible:
Always

Steps to Reproduce:
1. report a problem which occurred only once ('count' element contains 1)
2. choose "I have experienced this problem for the first time" in reproducible part
3. create a customer case

Additional info:
Patch:
diff --git a/src/plugins/report_RHTSupport.xml.in b/src/plugins/report_RHTSupport.xml.in
index 0f19f13..a158e01 100644
--- a/src/plugins/report_RHTSupport.xml.in
+++ b/src/plugins/report_RHTSupport.xml.in
@@ -5,7 +5,7 @@
 
     <requires-items>package</requires-items>
     <requires-details>yes</requires-details>
-    <exclude-items-by-default>count,event_log,vmcore</exclude-items-by-default>
+    <exclude-items-by-default>event_log,vmcore</exclude-items-by-default>
     <exclude-items-always></exclude-items-always>
     <exclude-binary-items>no</exclude-binary-items>
     <include-items-by-default></include-items-by-default>
Comment 7 errata-xmlrpc 2018-06-19 05:17:06 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHBA-2018:1892
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