Bug 1370218

Summary: Azure Enterprise Agreement subscriptions not catching events
Product: Red Hat CloudForms Management Engine Reporter: Colin Arnott <carnott>
Component: ProvidersAssignee: Daniel Berger <dberger>
Status: CLOSED CURRENTRELEASE QA Contact: Jeff Teehan <jteehan>
Severity: urgent Docs Contact:
Priority: urgent    
Version: 5.6.0CC: benglish, bilwei, bsorota, cpelland, dberger, jfrey, jhardy, jteehan, obarenbo, simaishi
Target Milestone: GAKeywords: TestOnly, ZStream
Target Release: 5.7.0   
Hardware: x86_64   
OS: Linux   
Whiteboard: provider:azure:discover
Fixed In Version: 5.7.0.0 Doc Type: If docs needed, set a value
Doc Text:
Story Points: ---
Clone Of:
: 1376574 (view as bug list) Environment:
Last Closed: 2017-01-11 19:59:13 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: AWS Target Upstream Version:
Bug Depends On:    
Bug Blocks: 1376574    

Description Colin Arnott 2016-08-25 14:36:41 UTC 
Description of problem:
I have 5 subscriptions:
 - 2 are MSDN (e.g. Azure DevTest Labs)
 - 3 are EA (Enterprise Agreement)

The EventCatcher does not appear to be collecting for any EA subscriptions.

Version-Release number of selected component (if applicable):
cfme-5.6.1.2

How reproducible:
this appliance, this Azure environment

Additional info:

When looking at evm.log we can see that EventCatcher only sees events for the MSDN subscriptions

[root@cf-worker1 log]# cat evm.log | grep  '::EventCatcher::' | grep -i <msdn_sub_uuid> | wc -l
59
[root@cf-worker1 log]# cat evm.log | grep  '::EventCatcher::' | grep -i <ea_sub_uuid> | wc -l
0
[root@cf-worker1 log]# cat evm.log | grep  '::EventCatcher::' | grep -i <msdn_sub_uuid> | wc -l
216
[root@cf-worker1 log]# cat evm.log | grep  '::EventCatcher::' | grep -i <ea_sub_uuid> | wc -l
0
[root@cf-worker1 log]# cat evm.log | grep  '::EventCatcher::' | grep -i <ea_sub_uuid> | wc -l
0
Comment 3 Bronagh Sorota 2016-08-25 15:00:08 UTC 
hi Colin,

Can you please supply the logs?

thanks
Bronagh
Comment 5 Daniel Berger 2016-08-25 16:53:46 UTC 
Had customer apply hot fix, problem appears resolved.

https://github.com/ManageIQ/manageiq/pull/9894/files
Comment 9 Jeff Teehan 2016-10-03 15:54:23 UTC 
Customer has verified the fix as noted above.  I'll track the other issue separately.  Moving to verified.